Practice Manager

Cute Smiles 4 Kids; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Life insurance

Paid time off

Training & development

Job summary

Cute Smiles 4 Kids is seeking a Practice Manager for our Dunlap office to lead daily operations and drive growth. You will collaborate with doctors and leadership to implement efficient processes, maintain a welcoming environment for families, and guide a team focused on exceptional patient care.

The role emphasizes strong people leadership, SOP development, and financial stewardship to support the practice’s mission of brightening kids’ smiles in Wake Forest and surrounding communities.

Qualifications

• 3+ years of operations experience (dental experience is a plus).
• Track record of helping a business grow, including increasing production and improving overall performance.
• Experience leading and developing teams.
• Bilingual English/Spanish preferred to help us communicate with Spanish-speaking patients.
• Strong leadership and communication skills, and a genuine passion for helping people and practices grow.
• A warm, welcoming presence that puts kids and parents at ease.
• A knack for staying organized, setting priorities, and delegating with confidence.
• Comfort with Microsoft Office and other business software.
• Experience managing a P&L and a solid grasp of core financial metrics.

Responsibilities

• Partner with doctors and field operations to spot opportunities, solve challenges, and turn ideas into action.
• Greet patients and families with a warm smile and tend to their needs.
• Lead your team with consistent, practical management routines that help the office thrive and grow.
• Build and refine clear standard operating procedures so everyone knows what great looks like.
• Maintain open and honest communication so feedback and ideas are heard and used.
• Speak up for your team and ensure resources and support are available.
• Welcome new team members with a well-organized onboarding experience.
• Coach and train your team on office policies and best practices.
• Set clear expectations, give regular feedback, and map out growth for each member.
• Monitor patient experience and use insights to improve the practice.
• Support financial health by encouraging growth and prudent cost management.
• Champion an exceptional patient experience at every touchpoint.

Skills

Operations experience

Team leadership

Bilingual English/Spanish

Communication

Organization & prioritization

P&L awareness

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Practice Manager, Pediatric Dentistry | Dunlap Office
Cute Smiles 4 Kids

For years, Cute Smiles 4 Kids has been helping children in our community feel brave, cared for, and proud of their smiles. Now we're looking for a Practice Manager to help lead our Dunlap office into its next chapter.

Why you'll love this role

You'll be the heartbeat of the practice, working side by side with our doctors and leadership to keep things running smoothly, and helping our team feel supported, valued, and set up to do their best work. You'll have real influence over how the office runs, how the team grows, and how families experience us from the moment they walk in. You'll also be a friendly, familiar face for our patients and their parents, greeting them at the door and making sure every visit feels welcoming. If you love people, enjoy building great systems, and want your work to make a difference for kids and parents, this is a place where you can do all three.

What you'll do

• Partner with our doctors and field operations team to spot opportunities, solve challenges, and turn ideas into action
• Greet patients and families with a warm smile, and tend to their needs along the way, whether that's comforting a nervous little one, answering a parent's question, or making sure everyone feels at home
• Lead your team with consistent, practical management routines that help the office thrive and grow
• Build and refine clear standard operating procedures so everyone knows what great looks like
• Keep communication open and honest so feedback and ideas are always heard and put to good use
• Speak up for your team and make sure they have the resources and support they need
• Welcome new team members with a thoughtful, well-organized onboarding experience
• Coach and train your team on office policies and best practices
• Set clear expectations, give regular feedback, and help each team member map out their professional growth
• Keep an eye on key measures of success, including patient experience, and use what you learn to make the practice even better
• Support the practice's financial health by encouraging organic growth and managing costs wisely
• Champion an exceptional patient experience at every touchpoint
• Pitch in wherever needed (we're a team, after all)

What you bring

• 3+ years of operations experience (dental experience is a plus)
• A track record of helping a business grow, including increasing production and improving overall performance
• Experience leading and developing teams
• Bilingual English/Spanish preferred to help us communicate with Spanish-speaking patients
• Strong leadership and communication skills, and a genuine passion for helping people and practices grow
• A warm, welcoming presence that puts kids and parents at ease
• A knack for staying organized, setting priorities, and delegating with confidence
• Comfort with Microsoft Office and other business software
• Experience managing a P&L and a solid grasp of core financial metrics

What we offer

We take care of the people who take care of our patients. Here's how:

• Health coverage: Medical, dental, and vision plans
• Plan for your future: 401(k) with company match, plus IRA options
• Peace of mind: Basic life insurance, voluntary life, and AD&D coverage
• Time to recharge: Paid time off
• Room to grow: Training and development opportunities to help you build your career

Ready to help us make smiles brighter?

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Wake Forest, North Carolina, United States