PRACTICE MANAGER

Universal Health Services; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO

Excellent Medical, Dental, Vision and

401(K) with company match

Job summary

Capital Medical Group is seeking a Practice Manager to oversee daily operations across assigned practices within the UHS IPM network. You will supervise staff, ensure licensing and credentialing, and coordinate with hospitals, payers, and leaders to sustain compliant, high‑quality care.

The role emphasizes cost control, revenue cycle oversight, onboarding, and proactive communication to drive patient‑centered operations in a multi-site setting.

Qualifications

• Bachelor’s degree required; CMPE certification preferred.
• 3–5 years of supervisory experience in healthcare.
• Working knowledge of Microsoft Office and EMR systems.
• Understanding of radiology/medical revenue cycle terminology is a plus.

Responsibilities

• Maintain regulatory compliance and licenses, credentialing with health system staff offices and payers.
• Collaborate with internal/external stakeholders to ensure efficient practice operations.
• Manage departmental expenses, monitor revenue cycle, and keep budgets aligned.
• Lead recruitment, onboarding, and performance management; ensure confidentiality.

Skills

Multitasking

Project management

Interpersonal skills

Customer service

Business acumen

Education

Bachelor's degree

CMPE certification preferred

Tools

EMR systems

Microsoft Office

Job description

Responsibilities

At Capital Medical Group, our mission is simple but powerful: to provide personalized, innovative, equitable, and high-quality care that improves the lives of our patients and their families. As the largest multi-specialty physician practice in the region, we support more than 50 medical and surgical specialties through a network of hospitals and care locations, including GW Hospital, Cedar Hill Regional Medical Center, GW Urgent Care, and affiliated sites throughout the DMV.

The Practice Manager is Responsible for daily operations management and supervision of assigned practice(s) in accordance with federal, state, and local standards, guidelines, and regulations.

As a CMG employee you will be part of a first-class organization offering:

• A Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match

About Universal Health Services (UHS), Inc.

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed

Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquarters in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

Qualifications

• The practice manager will maintain regulatory compliance and is responsible for maintenance of licenses/certifications, primary source validation, proper credentialing with health system medical staff office and payers.
• Collaborates with internal and external stakeholders (CBO, marketing, quality team, business development, finance, A/P, payroll, human resources, c-suite, facilities, vendors, corporate and local administration) to ensure effective and efficient practice operations.
• Practice manager will be the primary practice liaison to internal and external stakeholders. Manages departmental expenses cost effectively, monitors revenue cycle operations, volume, and revenue generation to ensure practice budgets are met and provider subsidies are kept to a minimum.
• Participates in annual operating and capital budgeting and provider and employee recruitment and onboarding.
• Demonstrates service excellence, conveys professionalism, and always maintain appropriate confidentiality. Other duties as assigned.

Education:

• Bachelor’s Degree required.
• In lieu of degree, 5-7 years healthcare experience with at least two (2) years being in a supervisor capacity.
• CMPE certification preferred

Work experience:

• 3-5 years supervisory experience, preferable in a healthcare environment.

Knowledge:

• Working knowledge of Microsoft Office software, EMR systems Medical and billing terminology and revenue cycle operations
• Knowledge of healthcare or hospital office settings
• Service excellence, and recruiting, training, leading and performance management of staff.

Skills:

• Multitasking, decision making, process improvement
• Project management
• Interpersonal skills, communication, leadership
• Computer proficiency
• Excellent customer service
• Business savvy

Abilities

• Operate within the concept of patient focused care.

Equipment Operated:

• Standard office equipment (laptop, computer, calculator, fax, copier, scanner)

Work environment:

• HOPD or outpatient medical office setting

Mental/Physical Requirements

• Prolonged periods of sitting and also multi-site travel

Practice management/Operations

Management of all practice activities including: patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, cash posting, clinic certifications and licenses, required education, inventory and resource utilization.

Ensure smooth, accurate, efficient, safe, high quality, compliant, productive operations of assigned medical practices in accordance with state, federal and local regulations, and requirements.

Develop, implement and maintain office policies and procedures. Uphold IPM and UHS policies, goals, and standards.

Facilitate consistent and productive formal and informal communication and practice rounding with all practice personnel, including providers.

Ensures accurate front-end revenue cycle operations.

Ensure adequate practice staffing and composes monthly practice schedules.

Reviews practice related reports: patient satisfaction, quality dashboards, revenue cycle reports, productivity dashboards, P&Ls, etc.

Collects data, prepares reports and analyzes practice statistics.

Emphasizes high quality patient care.

Champions IPM and market initiatives.

Resolves issues regarding staffing, office space, equipment, and supplies.

Participates in supply chain cycle (ordering, pre-approval, check request, A/P).

Support and promote providers revenue generating activities. Implement and support provider marketing and action planning around practice volume increases.

Collaborates with EMR specialists to improve usage and workflow with templates, schedules, EMR and dictation software.

Serves a primary liaison for all internal and external stakeholders fosters a collaborative work environment.

Fosters patient centered environment focused on quality, safety, and patient satisfaction. 40%

Human Resources/Team building/Leadership

Exhibits effective leadership skills through planning, organizing, directing, and coordinating practice functions in relation to IPM and UHS vision, mission, goals, values and policies and procedures.

Promotes professional development of staff through competency-based job descriptions.

Assigns appropriate tasks and provides resources to allow staff to perform successfully and provides timely feedback for positive actions and any area of improvement.

Recruits, on boards, orients, and trains staff to meet practice and organizational needs.

Monitors, mentors, and documents staff performance, taking appropriate actions (to include corrective action, when warranted) in a timely basis.

Participates in performance evaluations. Participates in and coordinates new employee and provider onboarding process.

Appropriate delegation of responsibilities. Consistently and fairly executes policies, procedures, and regulations. 10%

Financial knowledge and cost-effective leadership

Monitors overhead expense and works with providers and clinic staff to continuously improve expenses, maintain a lean operation model, and minimize provider subsidy.

Monitors A/R and revenue cycle dashboards for assigned practices and takes necessary steps to achieve/exceed goals.

Action planning for operational budget variances.

Adequately staffs and adjusts staffing ratios to volume.

Participates in annual operating and capital budget preparation for assigned practices.

Works with front-end team to reduce first pass denials, secures eligibility, referrals, and capture of point of service cash.

Able to answer basic provider statistical questions on individual and practice volume and 10% billing stats.

Oversight of daily cash collection through reconciliation, deposit and documentation of deposit process.

Works with providers to ensure encounters and charts closed in a timely fashion.

Effective problem solving, process improvement, and decision making

Exhibits the ability to prioritize and handle a variety of tasks concurrently to meet deadlines.

Recognizes and identifies causes of problems and issues (root cause analysis).

Appropriate action planning and process improvement

Ownership and accountability of problems and issues.

Utilizes critical thinking skills and is solution focused in problems resolution.

Exhibit the ability to multitask, remaining calm under stressful situations and problem solving in a timely manner. 10%

Strategic planning, initiative, and project management

Participates in annual operating and capital budget preparation for assigned practices.

Coordinates with senior leadership in strategic planning, supply chain management.

Independence Physician Management/IPM is committed to Service Excellence.

Service excellence is a part of all we do at IPM. Our standards include:

Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills.

Demonstrate professionalism and excellence by looking professional, being accountable for actions and delivering excellence in our everyday work.

Practice teamwork by participating in decision-making and process improvement, communicating effectively, and focusing on the problem/issue, not the person.

Equal Employment Opportunity

IPM is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state, and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.