Practice Manager

Kids Care Dental And Orthodontics; Roseville (CA); On-site; USD 71,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Job summary

Kids Care Dental & Orthodontics in Northern California seeks a Practice Manager to oversee the Roseville office's financial performance, safety, quality, and patient experience. This role reports to the Area Manager and is a full-time exempt position with a salary range of $71,000–$74,000 per year.

The position involves managing production goals, staff training, scheduling, and compliance with HIPAA and related laws while maintaining our culture of compassionate care for children.

Qualifications

• Minimum 5 years in dental setting.
• Strong front and back office knowledge.
• Proven leadership and mentoring skills.
• Excellent communication and computer skills.
• Customer-focused with attention to detail.

Responsibilities

• Drive practice production goals and financial plans.
• Manage patient flow for efficiency.
• Train and mentor staff; lead team.
• Oversee staff and doctor relationships; foster teamwork.
• Coordinate local marketing with the company team.
• Provide feedback and support to Area Manager.
• Schedule staff and manage shifts.
• Ensure exemplary service delivery to patients.
• Resolve escalated patient complaints at the location.
• Ensure compliance with HIPAA, OSHA, ADA and labor laws.

Skills

Leadership

Communication

Customer service

Multi-tasking

Problem solving

Education

5+ years dental experience

Tools

Microsoft Office

Job description

Job Details

Job Details: Job Location: Ros Galleria - Roseville, CA, Salary Range: $71000.00 - $74000.00Salary/year, Kids Care Dental & Orthodontics is looking for an amazing Practice Manager to join our awesome team!

About Us

Kids Care Dental & Orthodontics we don’t just care for smiles, we create them. We believe that when kids grow up enjoying their dental visits, they’re more likely to develop healthy habits for a lifetime. At KCD&O, we’ve set up a different kind of dental practice that delivers fun, not fear.

Kids Care Dental & Orthodontics is a northern California based practice that offers comprehensive services including preventive dental care, orthodontics and oral surgery for every gap-toothed, mischievous, silly, giggly smile. Our company mostly sees private-pay, DentaQuest, Healthnet, and PPO insured patients in beautiful private offices.

We’re looking for team members who love working with children and who embody our culture and mission to give every kid a healthy smile. Our staff exhibits a culture of being honest, playful, lighthearted, approachable, hardworking, and compassionate individuals. If you bring positive energy and enjoy making a difference in children’s lives, you may be a great fit for our team.

The Role

The Practice Manager is responsible for the Practice's overall financial performance, safety, quality, and patient experience by ensuring that the company's policies and processes are accurately executed on a daily basis. The Practice Manager works closely with the Area Manager and the Practice's Patient Care Leader to ensure that our Mission, Purpose, and Beliefs are supported and the overall vision is consistently executed upon.

Title: Practice Manager

Reports To: Area Manager

Position Status: Full-time-Salary, Exempt

Pay Range: $71,000 - 74,000/Salary

Location: Rancho Cordova

The Essential Job Elements

• Manage to the Practice’s stated production goals and corresponding financial plans


• Manage the overall patient flow within the Practice to achieve maximum efficiency


• Responsible for successfully training all new staff members, as well as leading, mentoring, and coaching existing team members


• Manage all staff and doctor relationships to ensure that they are happy, contributing members to the overall team environment


• Partner with the Company’s marketing team to ensure a localized marketing plan is executed on a consistent basis in line with the Company’s vision


• Provide regular feedback to the Area Manager on employee performance and take an active role in leading the employee’s annual review and any disciplinary actions


• Manage scheduling of all staff


• Ensure that Kids Care exemplary service delivery expectations are met and surpassed with each patient


• Manage escalated patient complaints and resolve at Practice location


• Ensure strict compliance with all company policies and pertinent laws and regulations (HIPAA, OSHA, ADA, Dental Board, Employee Policy, Basic Labor laws, etc)


• Process and complete daily, weekly and monthly reports


• Manage referral process


• Other duties as assigned

The Schedule

The Rancho Cordova office is open Mondays to Fridays from 8:00am - 5:00pm and Saturdays from 8:00am - 2:00pm. This position may require working Saturdays. Specific shifts will be based on the needs and operating hours of the practice.

The Benefits and Perks

Eligible employees may participate in our comprehensive benefits program, which includes medical, dental, and vision coverage, life insurance, Flexible Spending Accounts (FSA), pet insurance, and a 401(k)-retirement savings plan to help support their health, well-being, and financial future.

Qualifications: Desired Profile/Background

• A minimum of 5 years’ experience in dental highly preferred


• Strong understanding of both front and back office duties


• Proven leadership skills with an affinity for developing others


• Excellent communication and computer skills


• Can do attitude with problem solving skills


• Upbeat personality is a MUST


• Patient focused, team player


• Excellent customer service skills and strong attention to detail


• Ability to multi-task and work in a fast-paced environment


• Must lead by example and going above and beyond is part of their DNA