Practice Manager

Optimadermatologycareers; Rocky River (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Optimadermatologycareers is seeking a Practice Manager to oversee day-to-day operations and patient experience at the dermatology clinic in Rocky River, OH.

You will supervise staff, develop schedules, ensure compliance with policies, handle billing and coding basics, and coordinate with marketing and HR to meet clinical and financial goals.

Qualifications

• Bachelor’s degree preferred; five years of management experience preferred.
• Experience supervising, training, and evaluating staff.
• Familiarity with medical billing systems and basic medical coding.
• Strong data analysis and use of software/spreadsheets.

Responsibilities

• Implement and enforce clinic policies and procedures.
• Identify and resolve patient satisfaction and flow issues.
• Recruit, train, and orient new employees.
• Develop staff schedules and approve time cards.
• Monitor inventory of medical supplies and equipment.
• Audit records for compliance with policies.

Skills

Staff supervision

Operational management

Customer service

Medical billing systems

Medical coding

Data analysis

Communication

Software proficiency

Education

Bachelor's Degree

Job description

Practice Manager

Job Summary

Responsible for day‑to‑day operations and patient experience of the local dermatology clinic. Coordinates and supervises entire operation. Assists the company in reaching goals and objectives related to the dermatology clinic’s clinical and financial performance.

Duties/Responsibilities

• Implement and enforce policies and procedures for the clinic.
• Identify and resolve patient satisfaction and patient flow/throughput issues.
• Participate in the recruitment, training, and orientation of new employees.
• Select, train, supervise, and monitor quality and production levels of site staff.
• Develop monthly staff schedule and assist with time card approval as needed.
• Ensures cash deposits are properly tracked and deposited.
• Conduct performance evaluations.
• Facilitate all clinical site meetings.
• Monitor inventory and ordering of office supplies, medical supplies, and equipment.
• Interact with patients, review patient feedback, and address patient service issues.
• Develop and implement programs to monitor and improve patient satisfaction.
• Attend community marketing events in accordance with marketing department requirements.
• Ensure compliance with all Company directives to include patient privacy initiatives as well as employee safety.
• Audit records to ensure compliance with company policies and procedures.
• Prepare weekly and monthly operational dashboards and participate in weekly calls with all Practice Managers to review performance dashboards.
• Ensure compliance with Federal and State employment regulations, OSHA, HHS and labor laws as directed by the human resources department.
• Facilitate and attend all facility audits and inspections as applicable.
• Conduct special project and studies as assigned by senior management.
• Work with all clinic staff to promote teamwork and help ensure a positive and productive work environment.
• Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
• Coordinate facility and equipment maintenance and other vendor services.
• Perform front‑end registration and/or clinical tasks as a back‑up in case of absence or high demand.

Position Requirements

• Bachelor’s Degree, preferred
• Five years of experience in management, preferred.
• Ability to supervise, train, and evaluate new and current staff.
• Familiarity with medical billing systems, basic medical coding, and basic medical terminology.
• Demonstrated skills in medical practice management, human resources, and data analysis.
• Ability to establish and maintain a positive relationship with peers and subordinates.
• Ability to accomplish required tasks without supervision.
• Superior verbal and written communication skills.
• Ability to utilize software, spreadsheets and word processors.