Practice Manager

PartnerMD; Richmond (VA); On-site; USD 68,000 - 83,000; Full time

Job summary

PartnerMD, PC in Richmond, VA is seeking a Practice Manager to lead daily operations and elevate customer service standards of our Richmond practice. This role will manage the office, improve clinical operations, and guide the Office Support team toward strategic objectives for clinical excellence.

Reporting to the Chief Practice Officer, you will supervise staff, coordinate with billing and corporate offices, and ensure high-level professional support for medical and administrative teams.

Qualifications

• 4+ years experience in medical office operations, billing and finance.
• Top notch communication skills, both verbally and in writing.
• Ability to multi-task in a fast paced, entrepreneurial environment.
• Excellent management, communication, organization, and multi-tasking skills.

Responsibilities

• Support daily operations of an established and growing primary care and executive health company.
• Manage day-to-day operations and coordination between the billing office, corporate office, and clinical operations.
• Maintain an office environment with a strong attention to detail, expectations of superior service and professional support to the medical and administrative teams.
• Monitor, resolve, and report customer service concerns to leadership team.
• Train and supervise the practice staff, including customer services, medical billing and financial functions.
• Oversee electronic medical records data entry and quality control for the practice location.
• Serve as central point of contact for practice operations and coordinate closely with the corporate staff regarding the operations of the practice.
• Ensure office staff performance meets company's goals, objectives and standards.
• Evaluate the performance of office staff.
• Coach, counsel, and direct staff.
• Take disciplinary action when appropriate.

Skills

Medical office operations

Billing and finance

Communication skills

Multi-tasking

Leadership

Job description

Practice Manager (Richmond, VA)

A membership medical practice specializing in primary care, has an employment opportunity for a Practice Manager in Richmond, VA, to lead and manage the daily operations and customer service standards of our Richmond practice. This role will be responsible for 1) managing the office, 2) continuously improving the clinical operations of the practice and 3) developing and leading/guiding the Office Support team in its strategy going forward to keep our organization in the forefront with clinical excellence.

Essential Role Objectives

• Support the daily operations of an established and growing primary care and executive health company
• Manage the day to day operations and coordination between the billing office, corporate office, and clinical operations
• Maintain an office environment with a strong attention to detail, expectations of superior service and professional support to the medical and administrative teams
• Monitor, resolve, and report customer service concerns to leadership team
• Train and supervise the practice staff, including customer services, medical billing and financial functions.
• Oversee electronic medical records data entry and quality control for the practice location
• Serve as central point of contact for practice operations and coordinate closely with the corporate staff regarding the operations of the practice
• Ensure office staff performance meets company's goals, objectives and standards
• Evaluate the performance of office staff
• Coach, counsel, and direct staff
• Take disciplinary action when appropriate
• Medical Records
• Referrals
• Provide back-up and assistance to customer service staff

Job Qualifications & Competencies

• 4+ years experience in medical office operations, billing and finance, as well as knowledge of medical office policies and procedures.
• Top notch communication skills, both verbally and in writing
• Strong sense of urgency and initiative with superior service standards
• Ability to multi-task in a fast paced, entrepreneurial environment
• Excellent management, communication, organization, and multi-tasking skills

Preferred

• Previous clinical experience
• Ability to lead and execute on large project and initiatives

Reporting And Other Expectations

The position will report to the Chief Practice Officer and will have significant contact and involvement with other members of the management and administrative teams and with the general public. The work will be based at our office in Richmond, VA. Office hours are 7:30am - 5:00pm; however, this position may occasionally be required to work outside of business hours.

Non-smoking candidates preferred. All offers are contingent on the satisfactory results of a drug screening and a background check for criminal, credit and Department of Motor Vehicle history. Unfortunately, we are unable to accept phone calls, faxes or resumes submitted without compensation expectations included.

Compensation not less than $75,000 annually with a wide range depending on experience, qualifications, and other job related factors.