Practice Manager

Massachusetts General Hospital; Newton (MA); On-site; USD 66,000 - 96,000; Full time

Job summary

Mass General Brigham Cancer Institute in Newton-Wellesley Hospital is seeking an experienced Practice Manager to oversee the daily operations of a busy ambulatory practice. You will lead administrative and clinical support teams, ensure smooth day-to-day operations, and help create an exceptional experience for patients and staff.

As a key member of the leadership team, you will partner with physicians, clinical leaders, and administrative colleagues to support operational excellence, staff

Qualifications

• Education: Bachelor's Degree in a related field; experience may substitute for degree.
• 5–7 years of supervisory experience in a healthcare setting.
• 5–7 years of healthcare environment experience.

Responsibilities

• Lead daily operational activities of the ambulatory practice.
• Supervise administrative and clinical support staff.
• Manage staffing, scheduling, and coverage for patient care.
• Recruit, hire, onboard, and develop team members.
• Coach staff to support performance and career growth.
• Ensure policy, HIPAA, and training compliance.
• Identify opportunities to improve processes and efficiency.
• Monitor practice performance metrics and drive improvements.
• Partner with leadership on budgeting and resource management.
• Oversee payroll processes and accurate timekeeping.
• Collaborate with multidisciplinary teams to meet goals.
• Provide leadership support and coverage as needed.

Skills

Office software

Communication

Leadership

Time management

Analytical skills

Billing knowledge

Adaptability

Education

Bachelor's degree

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join the Mass General Brigham Cancer Institute at Newton-Wellesley Hospital At the Mass General Brigham Cancer Institute (MGBCI), we believe that investing in our people is essential to advancing cancer care. As a Practice Manager, you'll join a collaborative environment that encourages professional growth, leadership development, and continuous learning. You'll lead and mentor a dedicated team, support staff in reaching their full potential, and help create an exceptional experience for patients while contributing to a mission that impacts lives every day.

The Mass General Brigham Cancer Institute is seeking an experienced and collaborative Practice Manager to oversee the daily operations of a busy ambulatory practice. In this role, you will lead administrative and clinical support teams, ensure smooth day-to-day operations, and help create an exceptional experience for both patients and staff. As a key member of the leadership team, you will partner with physicians, clinical leaders, and administrative colleagues to support operational excellence, staff development, and continuous improvement.

Essential Functions

• Lead the daily operations of the practice and ensure efficient workflows.
• Supervise administrative and clinical support staff.
• Manage staffing, scheduling, and coverage to support patient care.
• Recruit, hire, onboard, and develop team members.
• Coach and mentor staff to support performance and career growth.
• Ensure compliance with policies, HIPAA, and required training.
• Identify opportunities to improve processes and operational efficiency.
• Monitor practice performance metrics and support ongoing improvements.
• Partner with leadership on budgeting, planning, and resource management.
• Oversee payroll processes and support accurate timekeeping.
• Collaborate with multidisciplinary teams to achieve operational goals.
• Provide leadership support and coverage as needed.

Qualifications

Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Experience 5-7 years supervisory experience required 5-7 years experience working in a healthcare environment required

Knowledge, Skills and Abilities

• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $65,998.40 - $96,033.60/Annual Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.