Practice Manager

Rutgers University; New Brunswick, Northern (NJ, KY); Hybrid; USD 117,000 - 178,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Competitive retirement benefits

Educational and tuition benefits

Life insurance

Employee discount programs

Job summary

Rutgers University’s Neurology department at RWJ Medical School seeks a Practice Manager to oversee clinic operations, business functions and support services. You will direct the site’s operations to ensure profitability and high patient satisfaction in collaboration with physician staff.

The role requires supervising staff across departments, coordinating front desk, nursing and practice activities, and enforcing personnel policies. On-site, full-time, 12-month appointment with standard hours.

Qualifications

• Bachelor’s Degree in Business Administration or health related field or six years of relevant managerial experience or a combination of relevant managerial, professional level clinical or professional level business office experience in an ambulatory academic office or a group practice facility.
• Two years of relevant supervisory experience required.
• Equivalent experience, education and/or training may be substituted for the education requirements.

Responsibilities

• Oversee overall management of clinic operations, business functions and support functions.
• Direct, coordinate and supervise all operating, medical care delivery, and staff functions within the sites.
• Ensure profitability and overall patient satisfaction; provide quality medical services in conjunction with physician staff.
• Coordinate front desk, nursing and medical practice activities for smooth operations.
• Hire, fire, promote, discipline, and manage clinic personnel policies and practices.

Skills

Health planning

Clinic management

Staff coordination

Patient care

Education

Bachelor’s Degree in Business Administration or health related field

Job description

Job Category

Staff & Executive - Project/Program Management/Planning

Department

Department

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences ( RBHS ) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Practice Manager for the department of Neurology at the Robert Wood Johnson Medical School. Responsible for the overall management of clinic operations, business functions and support functions. Directs, coordinates and supervises all operating, medical care delivery, and staff functions within the sites. Responsible for profitability and overall patient satisfaction. In conjunction with the physician staff, responsible for providing quality medical services. Among the key duties of this position are the following:

• Meets all critical performance measures including appointment access standards, waiting time on site, complaints and appeals processing, member satisfaction with services and member retention.
• Maintains appropriate levels of medical coverage for the practice site ensuring clinical and telephonic access to provider of care.
• Meets frequently with key managers to provide direction, coaching and advice on a daily basis to ensure success in meeting practice goals and objectives.
• Develops and maintains a patient focused, customer oriented, quality driven, team oriented environment. Works to ensure coordination of activities between front desk staff, nursing and medical practice.
• Directs, supervises, coordinates specific functions and activities of clinic as requested including computer systems, accounting, materials management, human resources, data processing, maintenance, support services, etc.
• Assists in development of marketing of new products, services, and subsidiaries.
• Recommends the hiring, firing, promoting, demoting, merit increases, transfers and/or disciplining of employees. Assists in the selection, employment, development, and management of employee and responsible for clinic personnel policies and practices.

FLSA

FLSA Exempt

Grade

32S

Salary Details

Minimum Salary 116601.000

Mid Range Salary 147501.000

Maximum Salary 178400.000

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time

Working Hours

Standard Hours 37.50

Daily Work Shift

This position requires a fully on-site work arrangement.

Terms of Appointment

Staff - 12 month

Union Description

Union Description

Payroll Designation

PeopleSoft

Seniority Unit

Senior Unit

Position Pension Eligibility

ABP

Qualifications

• Bachelor’s Degree in Business Administration or health related field or six (6) years of relevant managerial experience or a combination of relevant managerial, professional level clinical or professional level business office experience in an ambulatory academic office or a group practice facility.
• Two (2) years of relevant supervisory experience required.
• Equivalent experience, education and/or training may be substituted for the education requirements.

Required Knowledge, Skills, and Abilities

• Knowledge of the following: Principles and practice of health planning, and management sufficient to manage, direct and coordinate operations; purpose, organization and policies of the community’s health systems sufficient to interact with other healthcare providers; policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care; principles and practices of employee development sufficient to ensure organizational productivity; computer programs and applications.
• Skills in the following: Ability to exercise a high degree of initiative, judgment, discretion in decision-making to achieve organizational objectives; analyze situations accurately and take effective action; establish and maintain effective working relationships with employees, policy-making bodies, third-party payers, patients and the public; organizing work, making assignments and achieving goals and objectives; exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures.
• Following abilities: Ability to assume responsibility for quality control standards; organize and integrate organizational priorities and deadline.
• Outstanding human relations and leadership skills, and the ability to function in a team environment are required.
• Demonstrated knowledge of how to accomplish superior performance in a unionized environment is necessary.

Physical Demands and Work Environment

• Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 25lbs.

Special Conditions

Posting Number 26ST1918

Posting Open Date

Special Instructions to Applicants

Home Location

Campus: Downtown New Brunswick

City: New Brunswick

State: NJ

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: Non-Discrimination-Statement . In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-3973 or e-mail us .

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor’s Degree in Business Administration or health related field or six years of relevant managerial experience or a combination of relevant managerial, professional level clinical or professional level business office experience in an ambulatory academic office or a group practice facility?
  • Yes
  • No

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application

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