Practice Manager

Chestnut Dental; Needham (MA); On-site; USD 95,000 - 110,000; Full time

Job summary

Chestnut Dental in Needham, MA seeks a Practice Manager to lead day-to-day operations, drive production, and ensure exceptional patient care. You will oversee administrative and clinical staff, optimize scheduling, and partner with leaders to meet regulatory and organizational standards.

The role emphasizes operational leadership, performance management, and fostering a positive workplace culture to support doctors and patients.

Qualifications

• Seven years of dental management experience required.
• Experience with dental software and workflows.
• Project management experience strongly preferred.
• Strong understanding of dental office workflows, billing, and compliance.
• Exceptional organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Strong decision-making and problem-solving abilities.
• Demonstrated ability to lead by example.
• Ability to positively influence culture, morale, and team performance.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily administrative and clinical operations, ensuring efficient workflows and patient experiences.
• Manage patient scheduling to maximize productivity and resource utilization.
• Monitor daily metrics and prepare weekly reports for strategy.
• Lead projects to support practice growth and initiatives.
• Oversee office financial performance, expenses, and supply management.
• Provide hands-on leadership to administrative and clinical teams.
• Coordinate with HR on staffing, training, compliance, and performance management.
• Conduct performance assessments to ensure accuracy and development.
• Lead daily huddles and staff meetings for communication and accountability.
• Lead doctor meetings to review performance and align goals.
• Ensure regulatory compliance with HIPAA, OSHA, and dental board requirements.
• Monitor production, collections, and schedule efficiency.

Skills

Dental practice management

Open Dental

Project management

Dental office workflows

Billing and compliance

Organizational skills

Time management

Decision making

Leadership

Communication

Education

Seven years of dental management experience (clinical and administrative)

Tools

Open Dental

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Practice Manager

Full Time Senior Management Needham, MA, US

8 days ago Requisition ID: 1180

Salary Range: $95,000.00 To $110,000.00 Annually

Position Summary

The Practice Manager is responsible for overseeing the day-to-day operations for the Needham dental practice at Chestnut Dental Associates and is reporting directly to the Chief Operating Officer. The Practice Manager is responsible for ensuring exceptional patient care, operational efficiency, and team engagement. This role provides leadership to both administrative and clinical staff, partners closely with providers and staff to optimize scheduling and service delivery and ensures compliance with regulatory and organizational standards.

The Practice Manager drives production and performance goals, fosters a positive workplace culture, and supports the doctors in achieving overall practice objectives.

Operational Leadership

• Oversee daily administrative and clinical operations, ensuring efficient workflows and exceptional patient experiences.
• Manage and optimize the patient scheduling system to maximize productivity and resource utilization.
• Monitor daily metrics and prepare weekly reports to guide strategic decision-making.
• Lead and execute assigned projects to support practice growth and organizational initiatives.
• Oversite of office financial performance, monitoring expenses, supply management and costs.
• Provide hands‑on leadership and support to administrative (front desk) and clinical teams.
• Works collaboratively with human resources and leadership on personnel matters, staffing, recruitment, hiring, training, compliance documentation, and performance management.
• Conduct continuous performance assessments to ensure accuracy, efficiency, and professional development.
• Lead daily huddles and regular staff meetings to promote communication, collaboration, and accountability.

Provider & Patient Relations

• Build and maintain strong working relationships with doctors.
• Lead monthly doctor meetings to review performance, address concerns, and align on goals.
• Resolve patient issues in accordance with company policies, healthcare regulations, and dental board standards.

Compliance & Performance Management

• Ensure regulatory compliance with HIPPA, OSHA and dental board requirements.
• Monitor and drive performance benchmarks, including production, collections, and schedule efficiency.
• Hold self and team accountable for meeting organizational expectations and deliverables.

Performance Benchmarks

• Office Production
• Office Collections
• No-Show and Cancellation Rate (10% or less)
• Schedule Utilization and Efficiency
• Team Engagement and Retention

Qualifications & Experience

• At least 7 years of dental practice management experience required
• Experience with Open Dental software preferred
• Project management experience strongly preferred
• Strong understanding of dental office workflows, billing, and compliance
• Exceptional organizational and time management skills
• Ability to manage multiple priorities simultaneously
• Strong decision-making and problem‑solving abilities
• Demonstrated ability to lead by example
• Ability to positively influence culture, morale, and team performance
• Excellent communication and interpersonal skills

Education

• At least seven years of dental management experience required (clinical and administrative0