Practice Manager

Brown University Health; Lincoln (AL); On-site; USD 71,000 - 117,000; Full time

Job summary

Brown University Health is seeking an experienced operations manager to coordinate day-to-day management of personnel and operations that support comprehensive health care services, aligning with our values of compassion, accountability, respect and excellence.

The role emphasizes improving patient access, ensuring HIPAA compliance, supervising staff, budgeting, and driving quality improvement initiatives in a Monday–Friday, 8a–5p schedule at Lincoln, RI.

Responsibilities

• Ensures the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Promotes continuous quality improvement in patient services and practice workflow
• Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception
• Tracks access to care
• Ensures compliance with standard, Brown Health Medical Group Primary Care, OSHA and HIPAA policies and requirements
• Establishes and implements short and long range organizational goals, objectives, policies and operating procedures
• Monitors and evaluates operational effectiveness and implements changes required for improvement
• Oversees the supervision of personnel including: work allocation, training and problem resolution
• Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
• Recruiting, interviewing, hiring, and on-boarding new staff
• Develops procedures and trains staff on new policies
• Develops and monitors office budgets, monitors resource utilization and initiates purchase requests
• Communicates new information and policies to the practices and assists and guides implementation
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial information
• Performs other job-related duties as assigned

Job description

SUMMARY

Manages and coordinates all day to day management of the personnel and operations that support the delivery of comprehensive health care services in a manner that most satisfies patients and promotes financial stability.Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateIn addition, our leaders will demonstrate an aptitude for:Ensure Accountability and Build Effective TeamsDrive Vision and Purpose and Optimize Work ProcessesBy applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

RESPONSIBILITIES

• Ensures the achievement of NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives
• Promotes continuous quality improvement in patient services and practice workflow
• Manages and coordinates all aspects of patient registration, scheduling, insurance verification and reception
• Tracks access to care
• Ensures compliance with standard, Brown Health Medical Group Primary Care, OSHA and HIPAA policies and requirements
• Establishes and implements short and long range organizational goals, objectives, policies and operating procedures
• Monitors and evaluates operational effectiveness and implements changes required for improvement
• Oversees the supervision of personnel including: work allocation, training and problem resolution
• Evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
• Recruiting, interviewing, hiring, and on-boarding new staff
• Develops procedures and trains staff on new policies
• Develops and monitors office budgets, monitors resource utilization and initiates purchase requests
• Communicates new information and policies to the practices and assists and guides implementation
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical and financial information
• Performs other job-related duties as assigned

MINIMUM QUALIFICATIONS

Pay Range: $71,136.00-$117,353.60

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: LPG-Lincoln-1 Commerce St - 1 Commerce St Lincoln, Rhode Island 02865

Work Type: Monday - Friday 8a-5p , hours may vary. Department also has Saturday morning clinics

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No