Practice Manager

Millennium Physician Group; Glen Allen (VA); On-site; USD 67,000 - 101,000; Full time

Job summary

Vera Whole Health is seeking a Clinic Manager to oversee the operational and administrative functions of the clinics, partnering with the Lead Provider to ensure high-quality patient care in a team-based clinical model.

You will drive staffing, training, budgeting, and process improvements, serving as the primary point of contact for patient concerns and incidents while coordinating with regional leadership on performance metrics and initiatives.

Responsibilities

• Accountability for mission, vision, values using a coaching approach.
• Overall team member development and management including hiring, development, training and policy adherence.
• Design and implement action plans to meet contractual performance guarantees and KPIs.
• Budget development and adherence including inventory, scheduling, payroll, patient flow.
• Lead care center as first point of contact for patient concerns and incidents.
• Champion change and rollout strategies for company initiatives and process changes.
• Ensure regulatory compliance, patient and staff safety, and adherence to standards.
• Communicate mission, vision and direction across field and support offices.
• Collaborate with Regional Director to meet client needs and review metrics.
• Manage projects to support strategic initiatives.
• Enhance patient experience by improving workflow and addressing complaints.

Job description

Job Description Summary

At Vera Whole Health, our Clinic Manager has accountability of the operational and administrative functions core to the success of the clinics, and partners with the Lead Provider who oversees the clinical outcomes within their clinic. These dyad relationships are responsible to ensure exceptional delivery of patient care. You are the accountable person to assure the clinic teams receive the resources and training essential to patient care as well as the champion of quality improvement and collaboration in our team-based clinical model.

How Will You Make An Impact & Requirements

• Accountability for assuring the mission, vision, values of Vera Whole Health using the coach approach in accordance with Personnel Policies.
• Accountability for the overall team member development and management of the clinic team including hiring, development, training and adherence to policies and procedures to assure delivery of an exceptional patient experience.
• Accountability for designing and implementing action plans to meet client contractual performance guarantees, company clinical goals, and other key performance indicators.
• Accountability of budget development and adherence including inventory management, scheduling, payroll, patient flow etc.
• As the leader of the care center, serves as first point of contact for investigating and responding to patient concerns and care center incidents/reports.
• Leads care center teams through new company initiatives and process changes; champions change and facilitates rollout strategies within the care center for company initiatives and process changes
• Accountability for regulatory compliance, patient and team member safety, adherence to policy and procedures and compliance with state, local, and national standards and guidelines.
• Facilitates and owns communication of mission, vision, projects, and direction of Vera Whole Health and serves as the glue that connects the field team members and the support office.
• Works with Regional Director and clinic team members to assure client needs and expectations are met through client communication, review of contractual metrics and action plan development to address issues, and implementation of initiatives. Is accountable along with the Lead Provider to assure meeting of all contractual agreements.
• Collaborates with Regional Director of Operations and Lead Provider (as needed) to compile and report out on client, company, and care center key performance indicators.
• Manage projects as assigned to support departmental and organizational strategic initiatives.
• Accountable for patient experience in the clinic including the assessment and enhancement of workflow, resolution of patient complaints, and ensuring team member engagement to improve the overall clinic experience.

Compensation Range

$67,349.00
to
$101,023.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.