Practice Manager

TenBrook Orthodontics; Galloway Township (NJ); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

401k with Company Match

Life Insurance

Job summary

TenBrook Orthodontics is seeking a Practice Manager to join our team and partner with Doctors and leadership to ensure daily operations run smoothly. You will balance people, processes, and performance to create an efficient, well‑organized practice.

The role focuses on aligning operational strategies, driving growth, and maintaining a patient‑centric culture while ensuring compliance and a positive work environment for staff.

Qualifications

• 3+ years of operational experience, preferably in orthodontics.
• Bachelor’s degree in business or healthcare administration or related leadership training.
• Proven track record of driving growth and improving business performance.
• Experience managing teams and leading staff.
• Strong leadership, communication, and organizational skills.
• Experience with P&L management and financial metrics.
• Retirement Plan (401k with Company Match, IRA) and Life Insurance benefits.

Responsibilities

• Engage with executive leaders to align operational strategies and goals.
• Partner with doctors and leadership to diagnose issues and develop action plans.
• Develop repeatable management processes to drive operational effectiveness and growth.
• Refine SOPs and documentation to improve organization.
• Facilitate open communication and informed decision‑making.
• Advocate for resources and support as needed.
• Coordinate onboarding for new staff and train on policies.
• Set clear expectations, provide feedback, and support professional development.
• Track KPIs including patient experience and implement improvements.
• Optimize financial performance and manage controllable costs.
• Maintain a frontline focus on exceptional patient experience.
• Other duties as assigned.

Skills

Leadership

Team Management

Strategic Planning

Communication

Organizational Skills

Education

Bachelor's degree in business or healthcare administration

Tools

Microsoft Office

Job description

TenBrook Orthodontics is seeking an outstanding individual to join our team as our Practice Manager!

As our Practice Manager, you’ll partner closely with Doctors and leadership to keep daily operations running smoothly and the office performing at its best. You’ll balance people, processes, and performance—creating an efficient, well-organized practice while supporting a positive and collaborative culture. This role plays a key part in bringing our business model, values, and operating standards to life while ensuring consistency, compliance, and a great experience for both patients and team members.

Key Responsibilities

• Engage and collaborate with executive leaders to align operational strategies and organizational goals.
• Partner with doctors and field operations to diagnose issues, identify opportunities, and develop corresponding action plans.
• Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
• Optimize processes with further development of documented standard operating procedures and organization.
• Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
• Advocate for necessary resources and support when necessary.
• Coordinate effective and comprehensive onboarding for new staff.
• Advise and train staff on operational policies.
• Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
• Track key performance indicators for the office, including patient experience, and develop actionable strategies for improvements based on findings.
• Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
• Maintain a front-line obsession and promote an exceptional patient experience.
• Other duties as assigned.

Qualifications

• 3+ years of previous operational experience, orthodontics preferred.
• Bachelor’s degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/ leadership training.
• Demonstrated track record of driving top and bottom-line growth, with proven success in expanding production and overall business performance.
• Proven experience in managing teams.
• Excellent leadership and communication skills with a passion for growth.
• Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
• Competency in using business software such as Microsoft Office and related platforms.
• Experience managing a P&L and baseline understanding of core financial metrics.
• Retirement Plan (401k with Company Match, IRA)
• Life Insurance (Basic, Voluntary & AD&D)