Practice Manager

Southern Orthodontic Partners; Asheville (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO + health/vision/dental

Company paid STD/LTD

401k with company match up to 4%

Job summary

Black Orthodontics is seeking a Practice Manager who will partner with the Director of Operations to drive operational decisions for the partner practice. This role emphasizes relationship-building, business acumen, and deep practice knowledge to lead a high-performing team.

The role requires strong leadership, scheduling, and financial oversight, with responsibilities spanning culture, training, and vendor coordination to ensure excellent patient service.

Qualifications

• 1-3 years of management experience.
• Strong interpersonal and communication skills.
• Ability to understand and analyze P&L and financial statements.
• Orthodontic/dental practice management experience preferred.
• Valid driver’s license.

Responsibilities

• Own and drive practice culture as a Leader to influence Team Member motivation.
• Maintain the organization of the office (protocols, calendars, e-mails, agendas).
• Perform as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed.
• Assist in Marketing collaboration, organization, and execution.
• Manage and own bonus tracking and practice and team member KPIs.
• Assist with Doctor Schedule Templating and Team Member scheduling.
• Manage Team Member accountability with HR.

Skills

Leadership

Team management

Communication

Tools

Practice management software

Payroll software

Job description

Description: The Practice Manager collaborates with the Director of Operations in making operational decisions for the partner practice. This role serves as a key member of the Black Orthodontics team, collaborating with Doctors and other clinical/administrative leaders. This is a position that relies on relationships, business savvy and practice knowledge.

Essential Job Functions:

• Own and drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values)
• Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.)
• Perform as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed
• Assist in Marketing collaboration, organization, and execution
• Manage and own bonus tracking and practice and team member KPIs
• Assist with Doctor Schedule Templating and Team Member scheduling
• Manage Team Member Accountability collaborating with Human Resources (connection, discipline, time off, attendance, etc.)
• Manage Team Member hiring, termination, reviews, goal setting, recruiting with Director of Ops
• Track all licensure and certification updates
• Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)
• Ensure compliance with payer and reimbursement policies
• Manage invoice payment/receipt with CTS collaboration
• Deliver excellent patient service and care (concerns, reviews, etc.)
• Own training new Team Members and development/implementation of training manuals/plans
• Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc.)

*Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

• Strong interpersonal and communication skills to effectively communicate with the team, patients, and Doctor
• Excellent leadership, motivation, team building, and training skills
• Ability to understand and analyze P&L and financial statements
• In-depth knowledge of orthodontic best practices and standards
• Ability to problem-solve and retain talented team members through continued relationship building
• 1-3 years of management experience
• Valid driver’s license

Preferred Requirements:

• 1-2 years recent experience in dental environment
• 1-2 years of orthodontic practice management experience
• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%