Practice Manager

OrthoAtlanta, LLC; Brookhaven (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

OrthoAtlanta, LLC, the leading independent orthopedic and sports medicine practice in Georgia, is seeking a Practice Manager to oversee daily clinic operations, staff supervision, and patient experience.

You will align with the organization’s mission, manage performance reviews, handle scheduling, ensure regulatory compliance, and collaborate with regional leadership to drive service quality and efficiency.

Qualifications

• Minimum of 3 years in healthcare leadership or supervisory role.
• Ability to supervise multiple staff and coordinate schedules.
• Familiarity with healthcare regulations, policies, and procedures.
• Strong communication and interpersonal skills for patient and staff interactions.
• Proven ability to improve patient experience and operational efficiency.

Responsibilities

• Provide day-to-day supervision of practice staff, including recruitment, engagement, performance reviews, and scheduling.
• Review and approve employee timesheets and PTO requests.
• Conduct performance reviews and provide constructive feedback.
• Monitor patient satisfaction and implement process improvements with regional leadership.
• Identify operational improvements in coordination with the Regional Manager.
• Manage staff schedules to ensure adequate coverage.
• Oversee training for new hires and ongoing staff development.
• Monitor KPIs and use reporting tools to drive performance.
• Coordinate with ancillary departments for seamless patient experiences.
• Represent the clinic in meetings and support regional initiatives.

Skills

Leadership

Staff supervision

Healthcare regulations

Operational oversight

Communication

Time management

Education

High school diploma or equivalent

Job description

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

The Practice Manager is responsible for the general supervision of staff and the daily operations of the clinic. This role ensures alignment with the organization’s Mission, Vision, and Values while driving a positive patient experience and delivering high-quality care.

Description:

• Provide day-to-day supervision of practice staff, including recruitment, employee engagement, performance management, timekeeping, and conducting daily huddles and regular staff meetings.
• Review and approve employee timesheets and PTO requests.
• Conduct timely performance reviews, including introductory and annual evaluations, offering constructive feedback to support employee development.
• Monitor patient satisfaction survey results and implement process improvements in collaboration with the Regional Manager.
• Identify and suggest operational improvements in coordination with the Regional Manager.
• Review and follow up on incident reports assigned to the practice.
• Manage staff schedules to ensure adequate coverage.
• Oversee training for new hires and ongoing development for current staff.
• Monitor key performance indicators (KPIs) through reporting tools and platforms.
• Oversee office work queues across multiple systems to ensure workflow efficiency.
• Track employee productivity and provide coaching and feedback as needed.
• Organize and streamline operational workflows to support effective clinic operations.
• Address concerns from patients, visitors, staff, and physicians with professionalism and empathy, resolving issues as appropriate.
• Ensure adequate resources and supplies are available to support daily operations.
• Support marketing and community engagement efforts in collaboration with the Physician Liaison and Regional Manager.
• Review and analyze Epic referral reports to help drive patient volume.
• Coordinate with ancillary departments at the clinic to ensure seamless patient experiences.
• Manage provider schedules and support new provider onboarding with the Regional Manager.
• Serve as a communication liaison between clinic staff and senior management.
• Ensure compliance with legal, regulatory, and internal policies, and partner with management on disciplinary matters when necessary.
• Manage daily financial responsibilities including end-of-day reports, deposits, and cash drawer reconciliation.
• Represent the clinic in organizational meetings and initiatives as directed by the Regional Manager.
• Facilitate facility maintenance and equipment repairs in collaboration with the Regional Manager.
• Ensure practice compliance with Durable Medical Equipment (DME) protocols and procedures.

Requirements:

• High school diploma or equivalent required
• Minimum of 3 years of healthcare experience
• Proven leadership experience
• Working knowledge of healthcare regulations, company policies, and procedures
• Ability to learn and understand multiple roles within the clinic
• Strong leadership and team-building skills
• Ability to build trust and maintain positive relationships with physicians and staff
• Professional demeanor and a positive attitude in a fast-paced environment
• Strong attention to detail and ability to work independently
• Excellent organizational, time management, verbal, and written communication skills
• High level of discretion and professionalism