Practice Manager

Intermountain Healthcare; Billings (MT); On-site; USD 47,000 - 72,000; Full time

Benefits offered by this job

Generous benefits package

Wellness culture

Job summary

Intermountain Health's Heights Clinic in Billings, MT is seeking a leader to manage ambulatory care operations, focusing on patient-centered care, service excellence, quality, and financial stewardship. You will oversee daily staffing, scheduling, prior authorizations, referrals, and patient inquiries, while partnering with physician leaders to improve access, safety, and experience across the clinic.

The role emphasizes HR functions, training, policy development, and compliance with regulatory

Qualifications

• Regular attendance on site during scheduled hours.
• Two (2) years of supervisory-level experience is required.
• Bachelor's degree may substitute for two years of the required experience.
• Preferred: Bachelor's degree in healthcare or related field.
• Healthcare and/or Specialty Clinic experience (i.e., Cardiology, Neurology, etc.).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work nights and/or weekends as required for identified positions.
• Ability to partner with front line teams and physicians to build and maintain a thriving clinic culture.

Responsibilities

• Provide leadership for ambulatory care operations, including customer service, HR, IS, patient care, quality, and financial management.
• Collaborate with hospital care sites and physician leadership to achieve goals.
• Address patient questions and concerns regarding care and billing.
• Oversee daily staffing, scheduling, and coverage; manage prior authorizations and referrals.
• Lead problem solving to improve patient safety and service; drive quality and performance initiatives.
• Manage HR functions: interviewing, onboarding, training, performance evaluation, policy development, Kronos records.
• Coordinate training of new employees and develop leaders within the team.
• Foster a culture of patient safety, compliance, and audits.
• Partner with physicians on panel management and population health records.

Skills

Supervisory experience

Leadership

Customer service

Healthcare experience

Scheduling

Regulatory compliance

Education

High School Diploma

Bachelor's degree

Tools

Kronos

Job description

Job Description:Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management.Scope1.Manages the daily operations in the clinic. Optimizes clinic workflows. Acts as a resource inthe daily operations and activities of the department.2. Collaborates with hospital care sites and physician leadership. Promotes effective working relationships within the service line to facilitate achieving goals and objectives.3. Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patientsreceive satisfactory resolution.4. Creates and oversees daily work schedules including management of daily staffing and float coverage. Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manages prior authorization and referral processes.5. Leads clinic team in problem solving to address issues relating to patient safety, care and service. Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assists in development of capital planning and operating budgets.6. Manages clinic teams on quality initiatives and managing quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drives and supports associate engagement and patient experience outcomes.7. Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains Kronosrecords for employees.8. Directs, oversees, and coordinates training of new employees. Builds strong partnership with local clinic physician leadership.9. Takes an active role in professional development of associates; developing leaders as appropriate.10. Creates a culture of patient safety including documentation and reporting of any PEARL event. Maintains audits for medication safety. Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements. Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.11. Partners with physicians around panel management. Maintains recordsregarding patient linking, population health, and care gap closure.12. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.13. Performs other duties as assigned. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.14. Performs other duties as assigned.Minimum QualificationsRequiredHigh School Diploma or equivalent is requiredTwo (2) years of supervisory-level experience is required Bachelors degree may substitute for two years of the required experiencePreferredBachelors degree in healthcare or related field is preferredHealthcare and/or Specialty Clinic experience (i e , Cardiology, Neurology, etc )To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required2. Ability to work nights and/or weekends isrequired for identified positions3. Ability to partner with their front line teams and physicians to build and maintain a thriving clinic cultureCarrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, WalkingLocation:Heights ClinicWork City:BillingsWork State:MontanaScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$34.01 - $52.51We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence (\"AI\") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.