Practice Manager

Intermountain Health; Billings (MT); On-site; USD 47,000 - 72,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in Billings, MT is seeking a Clinic Operations Leader to oversee ambulatory care operations, optimize clinic workflows, and ensure excellence in patient service and clinical support. This role focuses on budgeting, scheduling, staffing, and collaboration with physician leadership to meet organizational goals.

You will drive quality initiatives, patient safety programs, and HR activities, while ensuring regulatory compliance and smooth daily operations of the Heights Clinic.

Qualifications

• Minimum of a high school diploma; two years of supervisory experience required.
• Bachelor's degree may substitute for two years of experience; healthcare management experience preferred.

Responsibilities

• Oversee daily clinic operations and optimize workflows.
• Lead staffing, scheduling, and float coverage; manage prior authorizations and referrals.
• Collaborate with physician leadership and hospital partners to meet goals.
• Drive quality initiatives, patient safety, and patient experience improvements.
• Lead HR functions including interviewing, onboarding, performance reviews, and policy development.

Skills

Supervisory experience

Healthcare operations

Budgeting

Interpersonal communication

Education

High School Diploma

Bachelor's degree preferred

Job description

Job Description

Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management. Scope

• Manages the daily operations in the clinic. Optimizes clinic workflows. Acts as a resource inthe daily operations and activities of the department.
• Collaborates with hospital care sites and physician leadership. Promotes effective working relationships within the service line to facilitate achieving goals and objectives.
• Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patientsreceive satisfactory resolution.
• Creates and oversees daily work schedules including management of daily staffing and float coverage. Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manages prior authorization and referral processes.
• Leads clinic team in problem solving to address issues relating to patient safety, care and service. Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assists in development of capital planning and operating budgets.
• Manages clinic teams on quality initiatives and managing quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drives and supports associate engagement and patient experience outcomes.
• Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains Kronosrecords for employees.
• Directs, oversees, and coordinates training of new employees. Builds strong partnership with local clinic physician leadership.
• Takes an active role in professional development of associates; developing leaders as appropriate.
• Creates a culture of patient safety including documentation and reporting of any PEARL event. Maintains audits for medication safety. Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements. Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Partners with physicians around panel management. Maintains recordsregarding patient linking, population health, and care gap closure.
• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• Performs other duties as assigned. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• Performs other duties as assigned.

Job Description

Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management. Scope

• Manages the daily operations in the clinic. Optimizes clinic workflows. Acts as a resource inthe daily operations and activities of the department.
• Collaborates with hospital care sites and physician leadership. Promotes effective working relationships within the service line to facilitate achieving goals and objectives.
• Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patientsreceive satisfactory resolution.
• Creates and oversees daily work schedules including management of daily staffing and float coverage. Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manages prior authorization and referral processes.
• Leads clinic team in problem solving to address issues relating to patient safety, care and service. Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assists in development of capital planning and operating budgets.
• Manages clinic teams on quality initiatives and managing quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drives and supports associate engagement and patient experience outcomes.
• Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains Kronosrecords for employees.
• Directs, oversees, and coordinates training of new employees. Builds strong partnership with local clinic physician leadership.
• Takes an active role in professional development of associates; developing leaders as appropriate.
• Creates a culture of patient safety including documentation and reporting of any PEARL event. Maintains audits for medication safety. Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements. Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Partners with physicians around panel management. Maintains recordsregarding patient linking, population health, and care gap closure.
• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• Performs other duties as assigned. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• Performs other duties as assigned.

Required

• Minimum Qualifications

High School Diploma or equivalent is required

Two (2) years of supervisory-level experience is required Bachelors degree may substitute for two years of the required experience

• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
• Ability to work nights and/or weekends is required for identified positions
• Ability to partner with their front line teams and physicians to build and maintain a thriving clinic culture

Preferred

Bachelors degree in healthcare or related field is preferred

Healthcare and/or Specialty Clinic experience (i e , Cardiology, Neurology, etc )

To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking

Location:

Heights Clinic

Work City

Billings

Work State

Montana

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.01 - $52.51

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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