Practice Manager

Southern Orthodontic Partners; Bellaire (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive benefits package

401k with company match up to 4%

Job summary

McGrory Orthodontics is seeking a Practice Manager to partner with the Director of Operations in shaping operational decisions for the practice. This role emphasizes relationship-building, business acumen, and deep practice knowledge to support Doctors and administrative leaders.

The position requires flexibility, curiosity, and a focus on team success. The candidate will lead culture, manage calendars and communications, act as a front-line coordinator when needed, and drive KPIs, hiring,

Qualifications

• Strong interpersonal and communication skills for team and patient interactions.
• Proven leadership and team-building abilities.
• Ability to analyze P&L and financial statements.
• Knowledge of orthodontic industry standards and best practices.
• Experience in training and developing staff.

Responsibilities

• Own and drive practice culture as a leader to motivate the team.
• Maintain office organization including protocols, calendars, and emails.
• Act as first-line Treatment/ Scheduling/ Financial Coordinator when needed.
• Collaborate on marketing initiatives and vendor communications.
• Manage KPI tracking and HR-related processes with Ops.
• Schedule templating and team member scheduling.
• Oversee hiring, reviews, and performance coaching with Director of Ops.
• Ensure licensure and certifications are up to date.
• Deliver excellent patient service and care.
• Develop training materials and onboarding for new team members.
• Conduct audits of patient charts, calls, and A/R processes.

Skills

Interpersonal communication

Leadership

Team building

Training

P&L analysis

Orthodontic practice knowledge

Relationship management

Job description

The Practice Manager collaborates with the Director of Operations in making operational decisions for the partner practice. This role serves as a key member of the McGrory Orthodontics team, collaborating with Doctors and other clinical/administrative leaders. This is a position that relies on relationships, business savvy and practice knowledge.

We are looking for people who are:

• Flexible
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Eager to learn new skills

Essential Job Functions:

• Own and drive practice culture as a Leader to influence Team Member motivation (Mission, Vision, Values)
• Maintain the organization of the office (protocols, calendars, e-mails, agendas, etc.)
• Perform as a first line Treatment Coordinator, Scheduling Coordinator, or Financial Coordinator when needed
• Assist in Marketing collaboration, organization, and execution
• Manage and own bonus tracking and practice and team member KPIs
• Assist with Doctor Schedule Templating and Team Member scheduling
• Manage Team Member Accountability collaborating with Human Resources (connection, discipline, time off, attendance, etc.)
• Manage Team Member hiring, termination, reviews, goal setting, recruiting with Director of Ops
• Track all licensure and certification updates
• Manage communications with Vendors/Third Parties (statement/invoice correspondence, oversee inventory control)
• Ensure compliance with payer and reimbursement policies
• Manage invoice payment/receipt with CTS collaboration
• Deliver excellent patient service and care (concerns, reviews, etc.)
• Own training new Team Members and development/implementation of training manuals/plans
• Conduct Audits (patient charts, in/out-bound calls/texts/emails, A/R, team trackers, etc.)

*Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice.

• Strong interpersonal and communication skills to effectively communicate with the team, patients, and Doctor
• Excellent leadership, motivation, team building, and training skills
• Ability to understand and analyze P&L and financial statements
• In-depth knowledge of orthodontic best practices and standards
• Ability to problem-solve and retain talented team members through continued relationship building

Preferred Requirements:

• 1-2 years recent experience in dental environment
• 1-2 years of orthodontic practice management experience
• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, walking for much of the day Manual dexterity Lifting up to 30 pounds (may exceed this amount at times in emergency patient situations) Bending and reaching

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).