Practice Administrator

Myorthodontist; Wake Forest (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

MyOrthodontist in Wake Forest, NC is seeking an Office Manager to oversee the business functions of a dental/orthodontic practice in partnership with the corporate office.

The role requires strong leadership, financial reporting, staff development, and adherence to HIPAA and OSHA regulations. A relevant degree plus management experience in healthcare is preferred.

Qualifications

• Associates or Bachelor’s Degree required.
• Minimum of 2 years of management experience (dental/ortho preferred).
• Strong interpersonal and communication skills.

Responsibilities

• Plan and manage business operations to ensure excellent patient support services.
• Prepare and analyze financial reports for the office.
• Train, develop, and manage staff to meet performance standards.
• Assist in hiring, evaluation, promotion, and retention activities.
• Ensure HIPAA and OSHA compliance and secure patient data.
• Support marketing initiatives and adapt to local demographics.
• Respond to patient queries to maintain satisfaction.

Skills

Interpersonal skills

Customer service

People management

Education

Associate or Bachelor degree

Job description

$300 Signing Bonus!

ARE YOU READY TO MAKE A FRESH START? Are you an upbeat person that works well with patients and your teammates? Does it give you a smile when helping others improve theirs? Our team does not just change smiles – we improve the lives of families every day. Working with us means being challenged and being proud of what you do. It means being a mentor and a friend. It means being part of a change that starts with each patient. Our compassion and drive make us the best at what we do every day. This is the time to join an amazing group where you will be a part of making smiles happen every day and help us give back to the community through our Foundation and philanthropic projects. If this is YOU, MyOrthodontist would love to meet you!

Position Summary

The Office Manager is responsible for managing the business functions of a dental/orthodontic practice by collaborating with the corporate office. An understanding of all business functions within a dental practice and strong customer service skills are needed to succeed in the Office Manager role.

Essential Duties and Responsibilities

• Plan and manage business operations to ensure excellent patient support services.
• Complete and analyze daily, weekly, monthly, quarterly, and yearly financial reports for the office.
• Run and analyze management reports.
• Train, develop and manage staff to meet performance standards.
• Assist in employee hiring, performance evaluation, promotion, termination, and retention activities.
• Review and approve timecards and PTO for staff.
• Adhere to all HIPAA and OSHA regulations.
• Ensure that patient data and records are stored securely and in compliance with privacy and security regulations.
• Maintain the appearance and functionality of the dental office.
• Support marketing initiatives and provide input to adapt to office location and patient demographics.
• Respond to patient queries and resolve issues to ensure patient satisfaction.
• Ensure adherence to company policies and procedures.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Associates or Bachelor's Degree Required
• Minimum of 2 years of management experience (in dental/ortho setting preferred)
• Interpersonal Skills: Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members.

Writing and communication skills:

• Effective interaction with others in spoken and written English
• Accurately transfer gathered data into a patient record
• Ability to read and understand technical and professional materials
• Ability to demonstrate sensitivity, confidentially and respect when speaking with patients, peers and staff

Intellectual and motor skills:

• Ability to work independently
• Ability to comprehend, reason, integrate, analyze, evaluate and problem solve
• Ability to demonstrate critical thinking skills

If you're using NVDA, press NVDA key + space to enable focus mode to read the slider properly.