Practice Lead Lake County Family Practice

University Hospitals Pain Management; Mentor (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

University Hospitals Pain Management in Mentor, OH is seeking an experienced office operations supervisor to oversee daily functioning of all operational systems and ensure adherence to UH policies.

You will lead staff, set priorities, coordinate with providers, manage scheduling and billing, and drive patient satisfaction while maintaining PHI compliance. Strong organizational and communication skills are essential.

Responsibilities

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work.
• Orients and trains staff on office protocols and job responsibilities.
• Coaches staff to maximize patient throughput and communicates performance issues to Supervisor/Administrator.
• Promotes positive customer relationships and resolves issues; notifies supervisor of significant activities.
• Assesses and resolves third party payor and patient billing issues and delegates daily billing tasks.

Job description

A Brief Overview

Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office.

What You Will Do

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos.
• Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review.
• Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities.
• Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.
• In collaboration with providers' orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.