Practice Supervisor

University Hospitals Pain Management; Westlake, Northern (OH, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

University Hospitals Pain Management in Ohio is seeking a leadership role overseeing patient care delivery and clinic operations. You will manage staffing, scheduling, and access processes to ensure smooth patient flow across sites.

The position requires supervising clinical and clerical staff, recruiting, onboarding, training, and performance management. You will train staff on chart management, timekeeping, and PHI security while supporting budget and supply oversight.

Responsibilities

• Leads delivery of direct patient care through management of staffing and patient flow.
• Schedules staff to ensure appropriate coverage based on clinic needs and utilization.
• Directly supervises clinical and clerical staff; handles recruitment, onboarding, training, performance and development.
• Interfaces with access services to manage clinic patient access and scheduling.
• Manages addition and closure of clinics as needed; allocates clinical staff accordingly.
• Acts as super user of AEMR for chart management and staff training.
• Serves as Kronos timekeeper or designates responsibility to team member.
• Oversees and approves clinical supply orders; reconciles budgets.
• Handles daily/weekly deposits for POS staff at multiple locations.
• Manages missing charge process for UH sites and implements process improvements.
• Responds to patient complaints.
• Performs other duties as assigned; complies with policies and PHI safeguards.

Job description

A Brief Overview

Supervision of patient care and access flow by clinical and clerical staff. Encourages and promotes patient care outcomes and facilitates daily clinical operations.

What You Will Do

Provides leadership in the delivery of direct patient care through management of efficient staffing and patient flow.

Responsible for staff scheduling to ensure appropriate coverage based on scheduling needs and clinic utilization.

Directly supervises clinical and clerical staff. Responsible for recruitment, on-boarding, training and development, performance evaluation and performance management.

Interface with access services and manage all aspects of clinic patient access/scheduling.

Based on utilization and provider need, responsible for adding and closing clinics. This includes management of access services and appropriate allocation of clinical staff.

Functions as super user of AEMR to ensure chart management and chart accuracy. Trains staff accordingly.

Serves as Kronos timekeeper, or trains and designates responsibility to team member.

Oversees and approves clinical supply orders. Responsible for budget reconciliation.

Responsible for daily/weekly deposits for POS staff at various locations.

Manages missing charge process for DO sites, including process improvements to ensure UHPS charge targets are achieved.

Responds to patient complaints.

Additional Responsibilities

Performs other duties as assigned.

Complies with all policies and standards.

For specific duties and responsibilities, refer to documentation provided by the department during orientation.

Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.