Practice Innovation and Change Management Specialist

Bilzin Sumberg Baena Price & Axelrod LLP; Miami (FL); On-site; USD 95,000 - 130,000; Full time

Job summary

Bilzin Sumberg Baena Price & Axelrod LLP is seeking a proactive technology training professional to help attorneys and staff leverage AI tools and firm technologies. You will report to the Chief Knowledge Officer and collaborate with Adoption & Integration teams to drive adoption and improve legal workflows.

The role focuses on training design, user engagement, and change management, with emphasis on practical AI integration and knowledge management.

Qualifications

• J.D. degree preferred; substantial law firm experience may be considered in lieu of a J.D.
• Excellent communication, presentation, interpersonal, and relationship-building skills, with the ability to influence and engage attorneys and staff.
• Strong knowledge of generative AI tools and their practical applications in legal environments.
• Advanced proficiency in Microsoft 365, Windows 11, and document management systems.
• Familiarity with legal technology platforms such as Harvey, Copilot, CoCounsel, Claude, DeepJudge, iManage, and document automation tools preferred.

Responsibilities

• Training & Development: Deliver onboarding, group, virtual, and one-on-one training on firm technology, including AI tools and legal apps.
• Technology Adoption & Engagement: Build relationships with attorneys and staff; promote tech solutions to improve efficiency.
• Change Management: Support rollouts through targeted communications and stakeholder engagement.
• Learning Resources: Develop guides, videos, and practice-specific materials.
• Implementation & Evaluation: Participate in software implementations, pilots, testing, and evaluate training effectiveness.
• Collaboration & Support: Partner with KM&D, IT, practice groups on innovation and user support.
• Continuous Improvement: Stay informed of emerging legal technologies and opportunities for automation and AI integration.

Skills

Communication

Presentation

Interpersonal skills

Relationship building

Project management

Education

J.D. degree

Tools

Microsoft 365

Windows 11

iManage

Harvey

Copilot

CoCounsel

Claude

DeepJudge

Guidde

Synthesia

Job description

Description Bilzin Sumberg is seeking a proactive, relationship-driven professional to help attorneys and staff effectively use technology to enhance their work. Reporting to the Chief Knowledge Officer and working closely with the Adoption & Integration Coordinator, this role focuses on technology training, user engagement, change management, and adoption of emerging tools, including artificial intelligence (AI).

The ideal candidate understands legal workflows, builds trusted relationships, and can demonstrate how technology improves efficiency and the practice of law.

Essential Duties and Responsibilities

• Training & Development: Deliver engaging onboarding, group, virtual, and one-on-one training on firm technology, including AI tools, knowledge management systems, and legal applications. Tailor instruction to specific practice areas and user needs.
• Technology Adoption & Engagement: Build relationships with attorneys and staff, identify workflow challenges, and proactively promote technology solutions that improve efficiency and productivity.
• Change Management: Support technology rollouts through targeted communications, stakeholder engagement, user preparation, and ongoing adoption efforts.
• Learning Resources: Develop and maintain training guides, instructional videos, practice-specific materials, and other resources that support technology proficiency.
• Implementation & Evaluation: Participate in software implementations, pilot programs, testing, and evaluations. Monitor training effectiveness, user feedback, and technology adoption.
• Collaboration & Support: Partner with KM&D, IT, practice groups, and other departments on innovation initiatives, workflow improvements, and user support.
• Continuous Improvement: Stay informed of emerging legal technologies and identify opportunities for automation, AI integration, and improved user experiences.

Qualifications

• J.D. and prior legal practice experience strongly preferred; substantial law firm experience and knowledge of legal workflows may be considered in lieu of a J.D.
• Excellent communication, presentation, interpersonal, and relationship-building skills, with the ability to influence and engage attorneys and staff.
• Strong knowledge of generative AI tools and their practical applications in legal environments.
• Advanced proficiency in Microsoft 365, Windows 11, and document management systems required.
• Familiarity with legal technology platforms such as Harvey, Copilot, CoCounsel, Claude, DeepJudge, iManage, and document automation tools preferred.
• Experience developing training materials using tools such as Canva, Synthesia, Clipchamp, or Guidde preferred.
• Experience in law firms, professional services, sales, training, recruiting, business development, or other relationship-focused roles preferred.
• Strong organizational, problem-solving, customer service, and project management skills.
• Ability to manage competing priorities, exercise sound judgment, and maintain confidentiality.

Traits for Success

The successful candidate is personable, curious, persuasive, and adaptable. They are comfortable engaging attorneys individually, identifying opportunities for improvement, simplifying complex technology, and building enthusiasm for new ways of working.