Practice Facility Assistant

Oki Golf; Newcastle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a premier golf club where you will play a key role in ensuring guest satisfaction and operational excellence. As a Practice Facility Assistant, you will engage with guests, assist in maintaining the facility, and contribute to a welcoming atmosphere. This role offers a unique opportunity to work in a beautiful setting while enjoying golf benefits and a flexible work environment. If you're passionate about customer service and thrive in a fast-paced environment, this position is perfect for you!

Benefits

Golf benefits for free play

50% discount on shift meals

25% discount for you and up to four guests

Flexible work environment

401K with company match

Paid vacation

Holiday pay

Company-paid life insurance

Long-term disability

Qualifications

• Passion for serving guests and ensuring their satisfaction.
• Ability to work well under pressure and balance multiple priorities.

Responsibilities

• Assist with daily operations of the practice facility.
• Greet guests and ensure a friendly, courteous experience.
• Maintain a clean and orderly appearance of the facility.

Skills

Customer Service

Cash Handling

Point of Sales System

Multi-tasking

Attention to Detail

Education

High School Diploma or Equivalent

Job description

15500 Six Penny Ln, Newcastle, WA 98059, USA

Job Description

As a Practice Facility Assistant at The Golf Club at Newcastle, you will be responsible and accountable for the daily operations of the practice facility, and you will coordinate with the Golf Operations Manager/Director of Golf/Head Golf Professional to provide exceptional service to our guests. This includes meeting or exceeding our established standards for guest satisfaction, sales, and financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist the Practice Facility in achieving targets through the maximization of the use of the Facility.
• Use all Practice Facility-related systems efficiently.
• Initiate contact with guests within 15 feet, with a warm welcome. At the conclusion of the guest’s visit, offer a sincere thank you and invitation to return.
• Answer the phone within 3 rings.
• Greet guests and assist them throughout their time in the Practice Facility in a friendly, and courteous manner.
• Assist with tournament operations as directed by the Tournament Coordinator and/or Golf Professionals.
• Maintain effective communication between all staff members in regard to course operations.
• Lead by example, setting a benchmark of performance in the areas of innovation, motivation, and engagement.
• Use suggestive selling techniques to ensure guests have everything necessary for their round of golf along with their use of property amenities.
• Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
• Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter.
• Knowledgeable regarding hours of operation, pace of play, and group event detail.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:

• Able to work well under pressure and balance multiple priorities and assignments while being in the public eye.
• Must have a passion for serving guests and their satisfaction is your satisfaction in a job well done.
• Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness are a must.
• Customer service, cash handling, and point of sales system experience required
• Good working knowledge of the golf business.

WORK ENVIRONMENT:

The work environment characteristics described here represent those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the team member must:

• Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
• Have the ability to lift 50 pounds occasionally.
• Be able to work weekends and holidays, mornings and evenings as business demands.
• Must be able to stand for up to four hours.
• May include outdoor work and exposure to related weather conditions including but not limited to sunshine, wind, rain, and warm & cool temperatures.

COMPENSATION DETAILS:

• Offered rate of pay range: $17.00 - $18.50 per hour
• Eligible for overtime

BENEFITS AND PERKS:

Oki Golf offers an impressive collection of benefits! Some benefits include:

ALL TEAM MEMBERS:

• Golf benefits for free play, guest passes, and visits to all 8 Oki courses.
• 50% discount on shift meals
• 25% discount for you and up to four guests (not including alcoholic beverages)
• Flexible work environment
• 401K with company match
• Team Member Referral Program participation and more!

FULL-TIME TEAM MEMBERS: (regularly working 35+ hrs./week)

• FSA options
• Company-paid life insurance and long-term disability
• Paid vacation
• Holiday pay

Visit okigolf.com/careers/ to view more information about Oki Golf's history, company culture, and commitment to diversity.

The Golf Club at Newcastle

Capping 350 expansive, hilltop acres, The Golf Club at Newcastle is the Puget Sound’s premier public golf and event destination. The property features 36 holes of championship golf, framed by stunning, panoramic views of Lake Washington, Mt. Rainier, the Olympic and Cascade Mountains, and the Seattle skyline. The breathtaking scenery is complemented by a spectacular 44,000 square foot clubhouse and extensive, year-round practice facilities. Newcastle’s captivating views, first-class amenities and unparalleled standard of service are all designed to provide a unique experience for guests. The golf club offers a wide variety of options for job seekers including golf, restaurant, banquet and catering, turf, and administrative positions.

15500 Six Penny Ln, Newcastle, WA 98059, USA