Practice Development Specialist

Synchrony; United States; Hybrid; USD 35,000 - 48,000; Full time

Job summary

Synchrony is seeking a Practice Development Specialist who drives outbound sales of CareCredit to healthcare providers in an assigned territory. You will engage physicians and office staff, educate them on program benefits, rates, and compliance, and work toward achieving credit goals through strategic outreach.

You will analyze practice performance, develop targeted action plans for underperforming practices, and use a consultative approach to deliver value, tools, and performance insights

Qualifications

• 1+ years' experience in telephone sales, field sales, collections, or patient financing in healthcare-related practices
• Proficient with various software programs
• High School Diploma or GED

Responsibilities

• Engage doctors and office staff to optimize CareCredit usage
• Educate providers on CareCredit products, rates, and compliance
• Analyze practice performance and identify opportunities to increase usage
• Develop action plans for low performing practices to raise net credit sales
• Document provider engagements in Salesforce
• Meet performance metrics and QA standards

Skills

Outbound call experience

Telephone sales

Communication skills

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Salesforce

AI tools

Job description

Role Summary/Purpose

The Practice Development Specialist is an outbound phone-based sales position responsible for selling industry specific healthcare related providers on the benefits of CareCredit to drive product engagement in their practices and deliver credit goals within an assigned territory.

Essential Responsibilities

• Engage with Doctors and Office staff on strategies to best use the CareCredit program to optimize their business performance.
• Educate Providers on CareCredit products, benefits, rates and compliance requirements to ensure a strong knowledge of the program.
• Analyze individual Practice performance and identify opportunities to maximize CareCredit usage through phone consultation with the doctor/staff.
• Implement action plans for low performing practices that will result in increased usage.
• Use a consultative approach to provide value added best practices, new tools, and performance information to strengthen relationships with Providers and demonstrate the benefits of CareCredit.
• Utilize defined sales process, strategies, provider segmentation, prioritization, campaigns and other activity to drive performance.
• Develop long term client relationships to capitalize on opportunities, satisfy customer needs, and increase sales.
• Respond to inbound calls from providers generated as a result of Marketing campaigns.
• Implement action plans for low performing practices that will result in increased Net Credit Sales & Applications.
• Utilizing AI tools to effectively engage with providers.
• Document all provider engagements in Salesforce.
• Deliver on performance measurements, productivity metrics and quality assurance standards set forth by the organization
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements

• 1+ years' experience in either: Telephone sales/field sales/collections experience OR Patient financing experience within any of the following areas such as: medical practices (cosmetology, audiology, ophthalmology), dental (oral surgery, orthodontics, routine care), veterinary / specialty veterinary practices, others specialized medical practice and/or health wellness spas
• Demonstrated ability to use various software programs
• High School Diploma / GED

Desired Characteristics

• Outbound call experience preferred
• Telephone Sales / Field Sales, Collections experience in the financial services or retail industries
• Professional and consultative selling skills with emphasis on influencing others to take action
• Experience utilizing AI tools / resources
• Ability to work in a team
• Analytical thinker with excellent presentation, organization, communication and time management skills
• Spanish/English fluency

The hourly rate range for this position is $25.50 - $35.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience or skill level.

Our Way of Working

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

• Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future