Practice Coordinator

University of California, San Francisco; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

University of California, San Francisco's Temporary Employment Program seeks a Practice Coordinator 3 to support clinical operations, scheduling, revenue cycle management, and patient care coordination across departments and locations.

This temporary assignment with potential to extend emphasizes customer service, coordination with administrative, clinical, and management teams, and the ability to work under deadlines.

Qualifications

• Required: High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Required: Experience with in-person client service
• Required: Scheduling patients
• Required: Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems.
• Required: Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Required: Ability to work with minimal supervision
• Required: Ability to use good judgment and work independently, at times under the pressure of deadlines
• Required: Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Preferred: EPIC/APeX strongly preferred.
• Preferred: Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.

Responsibilities

• Serve as the face of the Practice, coordinating with administrative, clinical, and management teams to ensure seamless operations.
• Handle scheduling, referrals, and patient flow to support efficient revenue cycle management and patient care coordination.

Skills

In-person client service

Scheduling patients

Customer service

Communication

Writing skills

Problem solving

Independent work

Office coordination

Education

High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience

Tools

Outlook

Word

Excel

EPIC

APeX

Job description

Job Description

Please note: this is a temporary assignment with potential to extend.

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

The Practice Coordinator 3 serves as the face of the Practice, collaborating with administrative, clinical, and management teams. Responsible for seamless operations and exceptional customer service, this role handles scheduling, referrals, revenue cycle management, and patient care coordination.

Qualifications

Required:

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Experience with in-person client service
• Scheduling patients
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.

Preferred:

• EPIC/APeX strongly preferred.
• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
• Experience in ambulatory settings.
• Prior experience with appointment, ancillary service, or surgical scheduling.

Bilingual or multilingual capability (Spanish, Cantonese, and Russian).