Practice Coordinator

UCSF Health; San Francisco (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

UCSF Health operates a Temporary Employment Program (TEP) to recruit temporary clerical and technical support for UCSF Departments and various locations. Temporary employees may work on special projects, cover vacations, or fill positions during recruitment, with potential for career opportunities within UCSF.

Note: this is a temporary assignment. Experience in healthcare settings and scheduling patients is valued.

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination.
• Experience with in-person client service.
• Scheduling patients.
• Strong computer skills, including basic keyboarding, and experience with Outlook, Word and Excel; navigate patient records systems.
• Able to sit at a computer terminal with telephone headphones for extended periods.
• Ability to analyze situations, prioritize, and develop solutions and make recommendations.
• Ability to work with minimal supervision and under deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Basic math skills.
• Proven ability to deal with a wide variety of individuals and patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to compose, edit, and proof a variety of documents.
• Demonstrated administrative/office coordination skills.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Strong writing

Work under deadlines

Education

High school diploma

College degree (optional)

Tools

Outlook

Word

Excel

EPIC/APeX (preferred)

Job description

Job Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Please note: this is a temporary assignment.

Qualifications

Required

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Experience with in-person client service
• Scheduling patients
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.

Preferred

• EPIC/APeX strongly preferred.
• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.
• Experience in ambulatory settings.
• Prior experience with appointment, ancillary service, or surgical scheduling.