PRACTICE CRD 3

UCSF Health; Oakland (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

UCSF Medical Center in California seeks a dedicated Practice Coordinator 3 to serve as the public face of the practice, coordinating administrative workflows and patient service recovery. You will support referrals, CRM messages, APeX in-baskets, billing, scanning and filing, ensuring accurate information flow between medical staff and departments to maximize unit efficiency.

This role requires strong computer skills, the ability to prioritize under deadlines, excellent communication, and

Qualifications

• High School diploma or equivalent with four years related experience, or college degree with six months related experience.
• Fingerprinting clearance and cash-collection approval if applicable.
• Strong computer skills; proficient in two Office programs (Outlook, Word, Excel).
• Ability to analyze, prioritize, and develop solutions; work with minimal supervision.
• Excellent customer service and communication skills, both over the phone and in person.
• Knowledge of medical terminology and patient records systems.
• Within six months, complete supervisor proficiency checklist covering referrals, scheduling, CRM, MyChart, and related processes.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support referrals, CRM messages, APeX in-baskets, scanning, and billing.
• Maintain routine clerical operations and communications per UCSF standards.
• Ensure accurate information flow between medical staff and departments to maximize efficiency.

Skills

Customer service

Office software

Problem solving

Prioritization

Communication

Team player

Adaptability

Education

High School diploma or equivalent

Bachelor’s degree

Tools

Microsoft Office

EPIC

Job description

Job Description JOB SUMMARY

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled.

Qualifications

REQUIRED

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period.
• Ability to analyze situations, prioritize, and develop solutions and make recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals;
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Within six months of start date, based upon completion of training, the Supervisor completes the proficiency checklist with the employee. This includes the following areas if applicable
  • Referrals (Incoming referral entry) and handling all referral WQs
  • Schedule surgeries
  • Work applicable work queues
  • Enter/edit outside test results
  • Messaging (CRM) if applicable
  • 2 nd calls in CRM if applicable
  • Telephone encounters
  • My open encounter
  • Staff message
  • New message
  • Route Patient advice request to providers (My Chart)
  • Patient Schedule (My Chart)
  • Letters
  • Pools
  • Patient look up
  • Check in process
  • Check out process
  • Comment field
  • Quick note
  • Scanning

Preferred Qualifications:

• Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointments, ancillary service or surgical scheduling or a combination of all three.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC.