Practice Coordinator

Cencora | Pharma solutions; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading fertility clinic network seeks a Practice Coordinator in Milwaukee. This role involves managing front desk operations, scheduling, billing inquiries, and providing exceptional customer service. Ideal candidates should have at least 2 years of administrative experience in a fast-paced environment, exhibiting strong communication and organizational skills.

Benefits

Paid vacation and sick time

Medical, dental and vision insurance

401k plans

Paid Parental Leave

Free IVF/IUI or egg freezing cycles

Paid holidays

Qualifications

• 2+ years of administrative or receptionist experience, ideally in a medical office.
• Detail-oriented with strong organizational skills.
• Strong communication skills and a team player.

Responsibilities

• Greet patients and manage front desk operations.
• Handle scheduling, billing inquiries, and customer communications.
• Manage clinic supply inventory and maintain clear communication with HQ.

Skills

Organizational skills

Communication skills

Customer service

Education

Administrative or receptionist experience

Job description

Practice Coordinator

About Kindbody

is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care. Kindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 110 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.

About the Role

As an experienced Practice Coordinator reporting to our Regional Director, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time position and is based out of our Milwaukee Location @ 787 N Broadway, Milwaukee, WI 53202

Responsibilities

Front Desk

• Greet patients with a warm and friendly welcome
• Check patients in and out through our EMR calendar
• Ensure all patients have an intake form & insurance information on file prior to appointment starting
• Serve complimentary beverages to our guests & hang belongings in closet
• Maintain clinic reception and lobby cleanliness
• Restock retail displays and maintain display cleanliness
• Merchandising and inventory projects as assigned
• Provide exceptional service representative of Kindbody

Scheduling & Billing

• Oversee clinic schedule and calendar -- assist with booking and rescheduling patients
• Troubleshoot any scheduling issues and make changes to the patient portal when needed
• Elevate scheduling concerns to clinical team when necessary
• Handle all customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions
• Maintain the highest degree of ethics when handling patient payments and bill processing

General Administrative Duties

• Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
• Manage clinic supply inventory and communicate needs to HQ
• Maintain clear communication with HQ about overall shop operations
• Manage event preparation & set up on an as needed basis
• Sell packages, products and memberships
• Other duties and projects as assigned

Who You Are

• 2+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus
• A passion for women’s health, fertility is a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
• Detail oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism

Nice to Have

• Experience in handling medical and insurance billing
• Desire to be actively involved in events
• Experience in front desk sales

Perks and Benefits

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Work Location: In person