Health Services Assistant

Jobtailor; Mesa (AZ); On-site; USD 38,000 - 56,000; Full time

Job summary

Jobtailor in Mesa, AZ is seeking a Care Coordination Assistant to support care coordination efforts among members and provider offices. You will use provider portals to research and identify providers within members' service areas, and assist communication between patients and providers.

The role includes completing administrative tasks related to outreach and health plan support. This position requires a high school diploma or equivalent, relevant healthcare training, and at least 2 years of

Qualifications

• High school diploma or GED required.
• Knowledge of medical terminology from MA/PCT/CNA training.
• 2 years health care experience.
• Must reside in Arizona.

Responsibilities

• Make patient outreach calls and follow up with provider offices to support care coordination.
• Use provider portals to research and identify providers within members' service areas.
• Assist communication between patients and providers.
• Complete administrative tasks related to outreach and health plan support.
• Research patient concerns and provide resolutions in collaboration with team members.
• Collect and document client data in the medical record.
• Coordinate multiple appointments using scheduling systems.
• Provide care-gap lists to the multidisciplinary team and coordinate closure of gaps/issues.
• Follow up with members, assess needs and obstacles, and address health literacy, cultural issues, and social-class barriers.
• Meet and accompany patients and families to initial provider appointments around acute and post-acute transitions.
• Establish collaborative relationships with physicians, payers, and healthcare team members.
• Collect and communicate timely information to payers to fulfill utilization and regulatory requirements.
• Educate internal healthcare team members on care management and managed care concepts.
• Work independently while providing an excellent patient-care and customer-service experience.

Skills

Patient outreach

Care coordination

Medical terminology knowledge

Customer service

Health care experience

Education

High school diploma or GED

Medical Assistant Training

CNA/PCT Training

Tools

Provider portals

Scheduling systems

Job description

• Make patient outreach calls and follow up with provider offices to support care coordination
• Use provider portals to research and identify providers within members' service areas
• Assist communication between patients and providers
• Complete administrative tasks related to outreach and health plan support
• Research patient concerns and provide resolutions in collaboration with team members
• Collect and document client data in the medical record
• Coordinate multiple appointments using scheduling systems
• Provide care-gap lists to the multidisciplinary team and coordinate closure of gaps/issues
• Follow up with members, assess needs and obstacles, and address health literacy, cultural issues, and social-class barriers
• Meet and accompany patients and families to initial provider appointments around acute and post-acute transitions
• Establish collaborative relationships with physicians, payers, and healthcare team members
• Collect and communicate timely information to payers to fulfill utilization and regulatory requirements
• Educate internal healthcare team members on care management and managed care concepts
• Work independently while providing an excellent patient-care and customer-service experience

Requirements

• High school diploma/GED or equivalent working knowledge
• Knowledge of medical terminology, normally obtained through Medical Assistant, Patient Care Technician, or Certified Nursing Assistant training
• 2 years of health care experience
• Excellent time management and problem-solving skills
• Ability to meet constantly shifting deadlines and timelines
• Excellent customer service and recovery skills
• Completion of post-offer Occupational Health physical assessment, drug screen, and background check
• Must reside in Arizona
• Bachelor's degree in Social Work preferred
• Additional related education and/or experience preferred

Core Competencies

Demonstrates expertise in patient outreach, care coordination, and effective communication with healthcare teams and patients. Proficient in managing administrative tasks, utilizing scheduling systems, and addressing health literacy and cultural barriers.

Highest-signal resume keywords

• Patient Outreach
• Care Coordination
• Medical Terminology Knowledge
• Customer Service Skills
• Health Care Experience

ATS Optimization Keywords

Hard Skills

• Medical Terminology
• Data Collection
• Appointment Coordination
• Care Management Concepts
• Utilization Management

Soft Skills

• Time Management
• Problem-Solving
• Excellent Communication
• Collaboration
• Adaptability

Certifications & Qualifications

• Medical Assistant Training
• Patient Care Technician Training
• Certified Nursing Assistant Training

Industry Keywords

• Health Care
• Patient Care
• Managed Care
• Occupational Health
• Regulatory Requirements

Tools & Technologies

• Provider Portals
• Scheduling Systems