Practice Assistant II

massgeneralbrigham; Foxborough (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free parking

Job summary

Mass General Brigham is seeking a friendly, reliable Practice Assistant II for our Foxborough multispecialty clinic. You will support front desk operations across Dermatology, Cardiology, Endocrinology, and Women's Health, delivering excellent patient experiences in a fast-paced environment.

This on-site role requires strong customer service, organization, and EPIC proficiency, with a schedule from 8:15 AM to 5:00 PM and on-site parking available.

Qualifications

• High school diploma or equivalent required.
• 2–3 years office experience preferred.
• Proficiency with Office Suite and strong communication skills.

Responsibilities

• Greet and assist patients at the front desk; manage check-in/check-out and scheduling.
• Make patient appointments and maintain appointment records.
• Answer phones, handle routine inquiries, and schedule follow-ups.
• Process patient billing forms and scan documents to the medical record/EPIC.
• Coordinate with clinicians and support staff to ensure smooth patient flow.

Skills

Front desk

Scheduling

Customer service

Time management

Education

High School Diploma or Equivalent

Tools

EPIC System

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join Our Dynamic Multispecialty Team at Patriots Place in Foxborough!

Our busy multispecialty clinic is seeking a friendly, dependable, and motivated Practice Assistant to join our front desk team. Supporting a variety of specialties, including Dermatology, Cardiology, Endocrinology, and Women's Health, our team welcomes hundreds of patients each day.

This is an exciting opportunity for someone who enjoys staying busy, can juggle competing priorities with a smile, and takes pride in delivering an exceptional patient experience. We value teamwork, flexibility, reliability, and a willingness to learn. Previous healthcare experience is a plus, but not required. If you bring a positive attitude, strong customer service skills, and a genuine desire to grow in healthcare, we'd love to hear from you!

This position is 100% on-site in Foxborough, with free parking and an anticipated schedule of 8:15 AM-5:00 PM.

Summary

As a Practice Assistant II, you'll play a vital role in creating a welcoming, well‑coordinated experience for patients and families while supporting clinicians in a fast‑paced, mission‑driven environment.

Essential Functions

• Greet and assist patients at the front desk. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties.
• Make patient appointments and maintain appointment records.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

2-3 years office experience required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 22 Patriot Place
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $17.71 - $24.94/Hourly
• Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.