Practice Assistant II - Waltham

massgeneralbrigham; Waltham (MA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham in Waltham, MA is seeking a Practice Assistant II to join a busy GI clinic. You will coordinate appointments, support check-in/out, collect co-pays, and help maintain patient records in EPIC, contributing to a smooth, patient-centered workflow.

Ideal candidates have 2-3 years of office experience, strong customer service skills, and proficiency with Microsoft Office. This onsite/hybrid role offers competitive pay, benefits, and opportunities for training and growth.

Qualifications

• Minimum 2–3 years of office or administrative experience.
• Proficiency with Microsoft Office and standard office technology.
• Strong customer service and communication skills.
• Excellent organization and time-management abilities.

Responsibilities

• Coordinate patient appointments and provider schedules.
• Welcome patients and support check-in, check-out, and co-pay collection.
• Answer calls, route messages, and assist with patient questions.
• Coordinate prior authorizations, prescription requests, test results, and provider messages.
• Process billing forms and maintain patient records in EPIC.
• Support advanced or surgical scheduling as needed.
• Serve as an EPIC Super User, with training provided.
• Assist with staff training and day-to-day practice operations.

Skills

Office experience

Customer service

Microsoft Office

Education

High school diploma or equivalent

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Department: GI

Schedule: Monday-Friday | Business Hours | Onsite

Compensation: Starting at $20.00/hour, with increases based on relevant experience

Benefits: Medical, dental & vision coverage, 403(b) retirement plan, tuition reimbursement, discounted MBTA pass & more!

Make a Difference Every Day

Join MGB as a Practice Assistant II and become an important part of a busy, patient-focused clinical team. You'll help create a welcoming, efficient experience for patients while supporting providers and keeping daily practice operations running smoothly. This is a great opportunity for someone who enjoys working with people, staying organized, and being part of a collaborative healthcare environment.

What You'll Do

• Coordinate patient appointments and provider schedules
• Welcome patients and support check-in, check-out, and co-pay collection
• Answer calls, route messages, and assist with patient questions
• Coordinate prior authorizations, prescription requests, test results, and provider messages
• Process billing forms and maintain patient records in EPIC
• Support advanced or surgical scheduling as needed
• Serve as an EPIC Super User, with training provided
• Assist with staff training and day-to-day practice operations

Qualifications

What You'll Bring

• High school diploma or equivalent required
• 2-3 years of office or administrative experience
• Proficiency with Microsoft Office and standard office technology
• Strong customer service and communication skills
• Excellent organization and time-management skills
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Collaborative approach and ability to work effectively as part of a team
• Knowledge of general office operations and administrative procedures

Additional Job Details (if applicable)

Why Join Mass General Brigham?

Join a world-renowned healthcare system recognized for excellence in patient care and innovation.

Grow your career through professional development and advancement opportunities.

Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type

Hybrid

Work Location

52 Second Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (