Practice Assistant-1

Beth Israel Lahey Health; Middleborough (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Practice Assistant-1 to deliver high-quality patient service and ensure smooth practice operations. Responsibilities include greeting patients, managing appointments, and providing translation services. The ideal candidate will have a high school diploma, relevant experience, and proficiency in English and Spanish.

Qualifications

• 1-3 years related experience required.
• Fluent in English and Spanish, with medical terminology proficiency.
• Experience with computer systems and web-based applications.

Responsibilities

• Greet patients and visitors courteously, ensuring privacy and respect.
• Perform check-in, registration, appointment scheduling, and demographic verification.
• Support patient flow by monitoring arrivals and departures.

Skills

Effective written and oral communication skills

Knowledge of standard practices, policies, and procedures

Customer service

Problem-solving skills

Education

High School diploma or GED

Medical Admin Assistant Certification

Tools

Microsoft Office suite

Job description

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Job Details

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

Job Summary

Reports to Practice Manager or Ambulatory Practice Coordinator, with input from physicians, nurses, or other healthcare providers. Responsible for delivering high-quality patient service and ensuring smooth practice operations.

Essential Responsibilities

1. Greet patients and visitors courteously, ensuring privacy and respect. Serve as a central communication point, respond promptly, and maintain confidentiality.

2. Perform check-in, registration, appointment scheduling, and demographic verification following APG policies. Use computer systems to register patients and manage data accuracy. Obtain referrals and collect co-pays.

3. Support patient flow by monitoring arrivals and departures, resolving flow issues proactively, and acting as a liaison between patients and staff.

4. Maintain a clean, welcoming reception area, ensure clear signage, and monitor environmental conditions for a calming atmosphere. Coordinate repairs as needed.

5. Provide translation services in Spanish for patients and employees when necessary.

Required Qualifications

1. High School diploma or GED.

2. Preferred: Medical Admin Assistant Certification.

3. 1-3 years related experience.

4. Fluent in English and Spanish, with medical terminology proficiency.

5. Experience with computer systems, including web-based applications and Microsoft Office suite.

Competencies

1. Effective written and oral communication skills.

2. Knowledge of standard practices, policies, and procedures.

3. Ability to work respectfully within a team and provide excellent customer service.

4. Calmness under pressure and problem-solving skills.

Physical Requirements

Sedentary work involving lifting up to 10 pounds occasionally, mostly sitting, with some walking and standing.

Additional Information

All staff must be vaccinated against influenza and COVID-19. Beth Israel Lahey Health is committed to diversity and equal opportunity employment.