Practice Account Manager

Integra Connect; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Integra Connect is looking for a Practice Account Manager to oversee relationships with Oncology practices, ensuring smooth operations within the Quality Initiative program. The role involves managing contracts, facilitating practice onboarding, and tracking performance metrics, with a strong emphasis on maintaining high satisfaction levels among partners. This full-time position offers a competitive salary within the healthcare industry and includes valuable benefits such as medical insurance and paid time off.

Benefits

Medical/Dental/Vision Insurance

Paid Time Off

401k with employer match

Paid Holidays and Floating Holiday

Qualifications

• Minimum 3 years of project and/or account management experience in healthcare, preferably with physician practices.
• Experience with project management and client relationship tools is preferred.
• Ability to maintain effective communication and adapt to varying situations.

Responsibilities

• Manage relationships and contracts with Oncology practices for quality initiatives.
• Facilitate onboarding of new practices into the program and ensure satisfaction.
• Track account actions and ensure timely delivery of program services.

Skills

Project Management

Client Relationship Management

Problem Solving

Effective Communication

Adaptability

Education

Bachelor’s degree in a related field

Tools

SalesForce

Project Management Tools

Job description

Job Details

Position Type: Full Time

Salary Range: $90000.00 - $110000.00

Job Category: Life Sciences

Job Description

The Practice Account Manager is responsible for the relationship with and management of Oncology Practice/Cancer Center account services associated with the Integra Connect Quality Initiative program. The Practice Account Manager onboards new practices/cancer centers, provides updates on project results/statuses, obtains updated provider rosters and care-site locations, secures commitment for new quality initiative projects, follows up with practices/cancer centers on QI-related action items, and ensures practice/cancer center satisfaction with the QI program. The Practice Account Manager will be responsible for managing QI-related contracts, ensuring dashboard access and training is provided, and keeping an accurate record of account details in SalesForce. The Practice Account Manager will be responsible for tracking account actions items via project management tools.

Responsibilities:

• Secure Quality Initiative participation agreements and commitment for new Quality Initiative projects from practice/cancer center.
• Manage QI-related contracts, from supporting contract execution and securing renewals to monitoring contract termination dates and ensuring contracts are in place to support services.
• Facilitate and track requests between practice/cancer center and Integra to support QI program services such as data transfer, provider rosters, and other applicable items.
• Support the onboarding of new practices/cancer centers to the QI program, managing internal and external stakeholder action items.
• Ensure practice/cancer center representatives have dashboard access and that training is provided.
• Provide practice/cancer center with updates on projects including active project status, dates of major milestones, and executive summaries of project results.
• Track account actions items via project management tools and own the follow-up with practices/cancer centers on action items.
• Gather feedback from practice/cancer center on QI program satisfaction and opportunities for QI program improvement.
• Support obtaining executed HCP consulting agreements for QI services provided by practice/cancer center.
• Troubleshoot and resolve practice/cancer center issues that arise to ensure timely execution of QI program deliverables.
• Maintain an accurate record of account details in SalesForce, liaising with practice as necessary to collect key account information on a quarterly basis.
• Manage multiple practice/cancer center accounts and coordinate meetings between account executives and Integra teams as necessary to achieve project and program goals.
• Attend client meetings and be willing to travel 25-30% of the time.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years of project and/or account management experience in healthcare; preference for those with experience working with physician practices.
• 3+ years project and/or account management experience preferred.
• Familiarity with project management and client relationship management tools (Wrike, SalesForce)
• History of solving issues proactively and working independently to drive team goals.
• Ability to solve issues quickly and effectively through a methodical, systematic approach.
• Ability to develop and maintain cooperative working and business relationships.
• Ability to listen, gather information, and effectively communicate verbally and in writing.
• Ability to adapt communication style to audience and clearly distill complex information for ease of understanding.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan

• Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
• Paid Time Off
• 401k with employer match
• Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is June 30, 2025. All applications must be received by this date to be considered.

Important Notice:

At Integra Connect, we are committed to providing a safe and secure environment for our job applicants. Unfortunately, scammers may attempt to impersonate our company to deceive individuals seeking employment. We take this matter seriously and want to ensure your job search with us is free from any fraudulent activity.

Integra Connect has become aware of recent, fraudulent recruitment activity being conducted by individuals or groups who claim to be third party recruiters and/or points of contact for our Company. Examples include sending candidates a request for personal information, conducting online interviews or meetings, making offers of employment, demanding money for employment related services and activities, or asking the applicant to purchase a laptop or other work-related equipment for the job. The aim of the fraud is to obtain personally identifying information (e.g., identity theft) and/or money. The Company’s name, as well as the names of employees, are used to try to convey authenticity.

Here are some tips to help you identify and avoid job scams:

1. Always Check the Source:

Ensure that the job listing is on our official website or a reputable job board. Our official domain is https://www.integraconnect.com/resources/careers/. Be cautious of unsolicited emails, text messages, or social media messages offering job opportunities.

2. Be Wary of Requests for Personal Information:

We will never request sensitive personal information like your Social Security number, bank details, or payment for onboarding/equipment. If you encounter such requests, it's likely a scam.

3. Verify Contact Information:

Check that the contact information provided in the job posting, including email addresses and phone numbers, aligns with our official contact information. Scammers often use generic or non-company email addresses.

• What is the sender’s email address? Is it consistent with other job postings from this company? Email addresses that are slightly different from any business’s primary contact information ([e-mail] vs John.Doe@Integra Connect.com) are a common warning sign.
• If you are contacted through LinkedIn, be sure to review the entire profile to verify their credentials.

If you suspect that a job offer is fraudulent, we recommend that you do not respond to it.

If you believe you are the victim of any fraudulent activity, you can report it to the appropriate authorities at https://www.myfloridalegal.com/consumer-protection/how-to-protect-yourself-job-listing-and-job-search-firms (Florida Department of State) and/or https://consumer.ftc.gov/articles/job-scams#report (U.S. Federal Trade Commission).

Integra Connect is not responsible for any fraudulent offers and advises prospective candidates to follow the guidance provided above.

Thank you for your interest in a career with Integra Connect. We look forward to connecting with genuine, talented individuals like you.