Power Systems Service Coordinator - Admin & Customer Support

Wagner-Equipment-Co.; Hobbs (NM); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

PTO up to 96 hours first year

Medical, dental, and vision

401K with company contribution up to 7

Tuition Reimbursement

Employee Assistance Program

Job summary

Wagner Equipment Co. seeks a Service Coordinator to manage the Service work order process for the Power Systems Service Department.

The role emphasizes accuracy in parts, labor, and documentation, with daily time entry and invoicing coordination across multiple departments. The candidate should have at least 3 years’ experience with electrical power generators and 3 years in administrative/clerical roles, plus customer service and sales exposure.

Qualifications

• High School Diploma or GED required.
• 3+ years’ experience with electrical power generators.
• 3 years administrative/clerical experience.
• 3 years customer service experience.
• 1 year sales experience.

Responsibilities

• Reviews and invoices work orders assuring that all aspects of the work order are correct (parts, labor, miscellaneous, notes, warranty codes, and purchase orders).
• Verifies and enters technician time cards daily as needed.
• Receives invoicing from other dealerships and vendors and forwards for payment.
• Provides completed service reports, fluid analysis reports, and all required documentation to customers as needed.
• Closes all work orders within allotted time or less from last day of labor.
• Maintains WIP at less than 60 days.
• Maintains technician service truck vehicle records.
• Maintains accurate service records.
• Provides the Wagner Equipment Warranty department accurate service records.
• Provides the Wagner Equipment A/P – A/R department accurate invoicing records.
• Works with the Wagner Equipment Fleet Department to maintain accurate service truck records.
• Is accessible to all Power Systems personnel for personal contact in order to maintain efficient work flow.
• Promotes additional Wagner services to customers as needed.
• Applies a basic knowledge of engines and EPG applications.
• Other duties as assigned by manager.

Skills

Administrative experience

Customer service

Sales

Power generators knowledge

Education

High School Diploma or GED

Job description

Wagner Equipment Co. seeks a Service Coordinator to manage the Service work order process for the Power Systems Service Department.

The role emphasizes accuracy in parts, labor, and documentation, with daily time entry and invoicing coordination across multiple departments. The candidate should have at least 3 years’ experience with electrical power generators and 3 years in administrative/clerical roles, plus customer service and sales exposure.