Service Coordinator

West Coast Energy Systems LLC; Delaware; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life, long-term disability

Accrued paid time off

8 paid holidays

401(k) retirement benefits

Job summary

Energy Systems is seeking a Service Coordinator to manage work orders, answer service calls, and schedule field technicians. The role supports the service department by quoting repairs, invoicing jobs, and coordinating overall administrative flow with a focus on customer service.

Ideal candidates have 2+ years in service-administration, strong computer skills, and the ability to work under pressure. Growth opportunities and benefits are provided by the company.

Qualifications

• HS Diploma or equivalent required.
• 2 years of administrative experience in a service-related business.
• 2 years scheduling field technicians and/or customer service.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Strong time management and interpersonal skills with internal and external customers.

Responsibilities

• Create work orders and answer incoming service calls.
• Assist with scheduling of technicians and managing the job calendar.
• Quote recommended service repairs and monitor GP goals.
• Process completed work orders and invoices for service jobs.
• Support parts and sales departments to ensure excellent customer service.

Skills

Time management

Interpersonal skills

Customer service

Administrative support

Education

HS Diploma or equivalent

Associate degree or equivalent

Tools

MS Office

Phone systems

Job description

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. The Service Coordinator position will be responsible for creating work orders, answering incoming service calls, quoting recommended service repairs, assisting with the job calendar, tech schedules, invoicing of service jobs and managing overall administrative workflow for the Service Department. These functions require electronic management of parts using company business systems. In addition, this position requires supporting other parts personnel as needed.

Essential Duties and Responsibilities:

• Creating work orders, answering incoming phone calls, and assisting with the scheduling of technicians
• Process completed work orders while monitoring GP goals
• Following up on quoted service repair jobs and recommended repairs
• Support of other Service departmental roles on an as needed basis
• Required to support the parts and sales department as needed for to provide excellent customer service
• Other Duties as assigned

Minimum Qualifications:

• Education: HS Diploma or Equivalent
• Work Experience: 2 years of administrative experience in a service-related business
• 2 years of scheduling field technicians and/or customer service
• Knowledge / Skills / Abilities: Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• General knowledge of service parts and service industry including but not limited to basic mechanical and technical aptitude
• Incorporate time management skills by prioritizing work assignments
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company
• Must be able to handle high pressure situations
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

Preferred Job Requirements:

• Education: Associate Degree or equivalent
• Work Experience: 4+ years of administrative experience in a service-related business
• 4+ years of scheduling field technicians and/or customer service

Benefits:

• medical, dental and vision plans
• life, long-term disability, flexible spending, and health savings accounts
• accrued paid time off
• 8 paid Holidays
• opportunity for overtime
• 401(k) retirement benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.