Power Generator Support Technician: Diagnostics Expert

Multiquip Inc.; San Bernardino (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Vision & Dental plans

Company paid Life, AD&D, disability

401(k) and other benefits

Tuition Reimbursement up to $5,250 a/

Job summary

Multiquip Inc. is seeking a Power Generator Support Technician to troubleshoot and assist customers with MQ Power equipment. You will guide diagnostic steps and resolve issues via phone, email, and other channels.

The role requires 3–5 years of hands-on generator experience, strong mechanical/electrical knowledge, and proficiency with MS Office and CRM tools. Excellent customer service skills are essential in a fast-paced environment.

Qualifications

• Associate’s degree or equivalent from a technical school or two-year college.
• 3-5 years hands-on generator experience or related training.
• Previous experience with diesel-powered generators is highly preferred.

Responsibilities

• Provide Expert Technical Assistance: Handle customer inquiries, troubleshooting requests, and provide solutions for issues on MQ Power equipment.
• Diagnose Equipment Problems: Listen closely to customers' descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues.
• Predict and Prevent Failures: Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues.
• Ensure Customer Satisfaction: Follow up with customers to ensure their problems are resolved, and their expectations are exceeded.
• Create and Share Documentation: Provide clear technical support materials, including reports and repair documentation, to help customers understand solutions.
• Maintain Accurate Records: Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized.
• Collaborate Across Teams: Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives.
• Contribute to Knowledge Sharing: Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database.
• Positive Customer Interaction: Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive.

Skills

Generator troubleshooting

Diesel engine knowledge

Technical communication

Electrical schematics reading

CRM / service tracking

MS Office (Word, Excel, Outlook)

Independent work

Customer service

Multitasking

Education

Associate’s degree or equivalent from a technical school or two-year college

3-5 years hands-on generator experience

Job description

Multiquip Inc. is seeking a Power Generator Support Technician to troubleshoot and assist customers with MQ Power equipment. You will guide diagnostic steps and resolve issues via phone, email, and other channels.

The role requires 3–5 years of hands-on generator experience, strong mechanical/electrical knowledge, and proficiency with MS Office and CRM tools. Excellent customer service skills are essential in a fast-paced environment.