Power Generation Field Service Technician

Cummins Inc.; Omaha (NE); Hybrid; Full time

Job summary

An established industry player is seeking a skilled Power Generation Technician/Mechanic to join their dynamic team in Omaha. In this pivotal role, you will be responsible for completing repairs and rebuilds on engine products, fostering strong customer relationships, and ensuring compliance with health and safety standards. You will utilize your technical expertise to troubleshoot and maintain power generation systems while adhering to documented procedures. This opportunity offers a chance to grow in a supportive environment where your contributions will directly impact customer satisfaction and operational efficiency. If you are passionate about technical excellence and customer service, this role is perfect for you.

Benefits

Relocation Package

Health and Safety Training

Career Development Opportunities

Qualifications

• Apprentice trained or vocational diploma in relevant field preferred.
• Basic knowledge of power generation products and workshop experience required.

Responsibilities

• Complete repairs and rebuilds on engine products in the field.
• Develop productive customer relations and ensure efficient attention to needs.
• Ensure adherence to Health, Safety & Environmental policies.

Skills

Customer focus

Effective communication

Health and Safety Fundamentals

Diagnostics Application

Power Generation Systems Knowledge

Education

Vocational diploma from a relevant technical institution

Current relevant electrical certification

Apprentice Trained Power Generation/ Electrical Technician

Tools

Electronic Service Tools

Mechanical service tools

Job description

DESCRIPTION

We are looking for a talented Power Generation Technician/Mechanic to join our Distribution Business in Omaha, NE.

In this role, you will make an impact in the following ways:

• Complete repairs and rebuilds on engine products in the field.

• Develop productive customer relations and ensure prompt and efficient attention to customer needs.

• Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools.

• Assist with completion of required documentation, such as work completed documentation, time sheets, warranty claims, and quality forms, via handwritten forms or business system input screens.

• Complete training in line with skill and business requirements.

• Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures, and legislation, and report any issues/incidents to your supervisor.

RESPONSIBILITIES

Competencies:

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.

• Ensures accountability - Holding self and others accountable to meet commitments.

• Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

• Diagnostics Application - Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaints to ensure they have been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic toolset to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

• Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures, including Personal Protective Equipment, to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptible power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer), and taking measurements to efficiently and correctly diagnose and repair.

• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers' cost of ownership; performs progressive damage checks following guidelines to restore to pre-failure condition.

• Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to have an accurate record of the work done.

• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

• Apprentice Trained Power Generation/ Electrical Technician (Preferred).

• Vocational diploma from a relevant technical institution.

• Current relevant electrical certification.

• Locally valid driving permit.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

• Minimal level of workshop-related experience required.

• Basic level knowledge of and/or experience with power generation products.

• High Voltage/ Low Voltage experience.

QUALIFICATIONS

• A CDL may be required to obtain upon hire.

• Federal law requires a CDL holder to be 21 years of age or older.

• A current valid license is required for this role.

• This role requires a 5-year motor vehicle report, free from major violations.

• This role requires applicant to pass a Department of Transportation (DOT) physical.

• 3 years driving experience.

• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use.

• Federal law requires a CDL holder to be 21 years of age or older; applicant must be 21 years of age.

Job: Service

Organization: Cummins Inc.

Role Category: Hybrid

Job Type: Technician

Min Salary: $22.69

Max Salary: $34.04

ReqID: 2414095

Relocation Package: Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.