Field Service Technician

Alliance Machine Systems International, LLC; United States; Remote; Full time

Job summary

A leading global supplier of corrugated box manufacturing machines seeks a Field Service Technician. This role involves extensive travel to customer sites for installation, maintenance, and training on advanced machinery. The ideal candidate will possess strong technical skills and a commitment to customer service, ensuring optimal operation and support of equipment while contributing to product improvements. Join a dynamic team dedicated to enhancing customer value and operational efficiency.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Vacation

Holidays

Qualifications

• 5-7 years experience in industrial machinery.
• Strong electrical/mechanical/PLC skills.

Responsibilities

• Travel to customer sites for service, installation, and training.
• Perform troubleshooting, system audits, and preventive maintenance.
• Manage on-site projects and establish rapport with customers.

Skills

Technical Background

Communication

Customer Service

Troubleshooting

Education

High School diploma or G.E.D.

Technical degree

Tools

Microsoft Office

PLCs (Siemens, Allen-Bradley)

HMI

Sensors

Variable Frequency Drives

Job description

Join to apply for the Field Service Technician role at Alliance Machine Systems International, LLC.

About Us:
Alliance Machine Systems International, LLC is a privately held company with over 35 years of experience providing corrugated box manufacturing machines and services. We are a leading global supplier of productivity-enhancing machinery, offering innovative designs, automation, and optimized workflows with responsive support across our global operations.

Job Description:

Position Summary:

Provide project management, installation, maintenance, troubleshooting, and customer support for our equipment. Demonstrate excellent technical, customer service, and communication skills. Train customer staff on operation and maintenance of Alliance/Systec equipment. Seek opportunities to improve products, generate revenue, and enhance customer value.

Responsibilities:

• Travel to customer sites for service, installation, and training (~75% travel).
• Install equipment and interface with production lines.
• Perform troubleshooting, system audits, preventive maintenance, rebuilds, and system training.
• Manage on-site projects and establish rapport with customers.
• Complete documentation and reports accurately.
• Perform machine acceptance testing and assist in training customer personnel.
• Provide technical support via phone and participate in emergency support programs.
• Adhere to safety policies and submit required paperwork timely.
• Contribute suggestions for product improvements and cost savings.

Physical & Minimum Requirements:

• Lift up to 50 pounds, work in various positions, and work at heights.
• High School diploma or G.E.D.; technical degree preferred.
• 5-7 years experience in industrial machinery, with strong electrical/mechanical/PLC skills.

Skills:

• Strong technical background, excellent communication, and customer service skills.
• Willing to travel extensively.
• Proficiency with Microsoft Office, reading schematics, troubleshooting, and control systems.
• Experience with PLCs (Siemens, Allen-Bradley), HMI, sensors, and variable frequency drives.

Company Values & Benefits:

Build trust, respect, urgency, and a positive environment. Compensation: $26-32/hour DOE. Benefits include medical, dental, vision, life insurance, 401K, paid vacation, and holidays.

We encourage applicants from diverse backgrounds and provide accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer and uses E-Verify. Pre-employment screening may be required.