Power BI Workplace Support (Hardware)

Unisys; Norwich (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Unisys is seeking a field engineer to install, repair, and maintain PC products and hardware at client locations, ensuring systems operate as designed and upgrades are performed as needed.

The role requires strong customer service capabilities and typically 2–4 years of relevant experience, with potential exposure to export-controlled technologies. You will work directly with customers to ensure clarity and satisfaction with product functionality.

Qualifications

• High School Diploma or GED is required.
• A technical certification or an Associate Degree may be required.
• Typically 2–4 years of experience in the area of responsibility.
• U.S. export control regulations may apply; eligible for required authorizations.

Responsibilities

• Provides full field engineering support for a base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced maintenance and some lower‑complexity installation work.
• Gives technical feedback to improve service delivery and practices.
• Uses advanced tools to resolve issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance to other team members.
• Contributes to client-services metrics, reporting, and documentation.

Skills

Customer service

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

What success looks like in this role:

Installs, repairs, and provides technical maintenance for PC products and component hardware and software, primarily at customer locations. Ensures systems operate as designed, perform upgrades and maintenance as required, collaborate with technical teams, schedules services, completes administrative activities, and works directly with customers to ensure satisfaction and understanding of product functionality. Great Customer Service Skills are required.

Key Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

Qualifications

• High School Diploma or GED required.
• May require a technical certification or Associate Degree.
• Generally,2–4 years of experiencein the area of responsibility.
• This role may require access to export-controlled commodities and technology.
• Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity