Power BI 24x7 Workplace Support (Hardware)

Unisys; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys is seeking a field service engineer to install, repair, and maintain PC hardware and software at customer sites in the Norwich, CT area. You will ensure systems operate as designed, perform upgrades, and coordinate with technical teams to meet customer expectations.

This role requires strong customer service skills and the ability to take ownership of onsite activities while delivering high-quality service. Equal opportunity employer details follow in the posting.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• Generally 2–4 years of experience in field service or related area.
• Eligibility for U.S. export control regulations.

Responsibilities

• Provides full field engineering support for large and/or complex clients.
• Takes ownership of onsite service activities.
• Performs advanced maintenance on all products and installations.
• Provides technical feedback to improve service delivery.
• Uses advanced tools and knowledge to resolve customer issues.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance to team members.
• Contributes to client-service metrics and documentation.
• Monitors issues and recommends service improvements to management.

Skills

Customer service

Collaboration

Technical troubleshooting

Education

High School Diploma or GED

Associate Degree (preferred)

Technical certification (preferred)

Job description

What success looks like in this role:

Installs, repairs, and provide technical maintenance for PC products and component hardware and software, primarily at customer locations. Ensures systems operate as designed, perform upgrades and maintenance as required, collaborate with technical teams, schedules services, completes administrative activities, and works directly with customers to ensure satisfaction and understanding of product functionality. Great Customer Service Skills are required.

Key Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

Qualifications

• High School Diploma or GED required.
• May require a technical certification or Associate Degree.
• Generally, 2-4 years of experience in the area of responsibility.
• This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys's EEO commitment here.

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity