Power BI

TechDigital Group; Rahway (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

TechDigital Group is seeking a Power BI & Spotfire Support Specialist to ensure the stability of BI dashboards for pharmaceutical clients. You will manage incidents, monitor performance with Dynatrace/BigPanda, and troubleshoot report issues while coordinating with data teams and cloud infra.

The role requires a Bachelor’s degree and 2+ years in BI support, with ITIL and ServiceNow experience preferred. Expect on-site work in Rahway, NJ with opportunities for automation and user training.

Qualifications

• Bachelor's degree in CS/IT/Data Science or related field.
• 2+ years of BI application support or IT operations.
• ITIL knowledge and ServiceNow experience.
• Familiarity with Dynatrace/BigPanda and other monitoring tools.
• Experience with JIRA and Confluence for documentation.
• Basic shell scripting and cloud knowledge (AWS/Azure).
• Foundational Power BI and Spotfire knowledge.

Responsibilities

• Provide support for Power BI and Spotfire dashboards and reports, ensuring high availability and accuracy.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor BI platform health using Dynatrace and BigPanda, identifying performance issues.
• Troubleshoot report refresh failures, data connectivity issues, and visualization errors.
• Collaborate with BI developers to lift complex issues and coordinate minor enhancements.
• Document known issues, troubleshooting guides, and user guides in Confluence.
• Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance tasks and basic automation using shell scripts.
• Coordinate with data teams and cloud infrastructure for AWS/Azure-related issues.
• Provide user support and training on basic BI tool usage.

Skills

ITIL processes

Incident management

Troubleshooting

Communication

Documentation

User training

SLA management

GenAI

Education

Bachelor's degree in CS/IT/Data Science or related field

Tools

JIRA

Confluence

ServiceNow

Dynatrace

BigPanda

Shell scripting

AWS

Azure

Power BI

Spotfire

Job description

Mandatory Skills PowerBI, Spotfire

As a Power BI & Spotfire Support Specialist for the pharmaceutical sector, you will ensure the operational stability and performance of business intelligence solutions. Your focus will be on incident management, report troubleshooting, and maintaining high availability of analytics dashboards for pharma clients.

Responsibilities

• Provide support for Power BI and Spotfire dashboards and reports, ensuring high availability and accuracy.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor BI platform health using Dynatrace and BigPanda, identifying performance issues.
• Troubleshoot report refresh failures, data connectivity issues, and visualization errors.
• Collaborate with BI developers to lift complex issues and coordinate minor enhancements.
• Document known issues, troubleshooting guides, and user guides in Confluence.
• Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance tasks and basic automation using shell scripts.
• Coordinate with data teams and cloud infrastructure for AWS/Azure-related issues.
• Provide user support and training on basic BI tool usage.

Qualifications

• Bachelor's degree in computer science, Information Technology, Data Science, or a related field.
• 2+ years of experience in BI application support or IT operations.
• Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of Power BI, Spotfire, and data visualization concepts is a plus.
• Excellent problem-solving and communication skills.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.