Potawatomi Sportsbook Host (PT)

Ultipro; Milwaukee (WI); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement plan with company + 

Free onsite health clinic

Free GED Program

Employee dining discounts

Job summary

Potawatomi Casino Hotel is seeking a Host to provide a welcoming guest experience in a fast-paced environment. You will manage seating, assist with online ordering, and coordinate reservations while maintaining a high standard of customer service.

This role requires flexibility to work varied shifts, including nights, weekends, and holidays. The position supports an energetic team and offers opportunities for advancement within the casino hospitality team.

Qualifications

• Excellent communication, hospitality, interpersonal and math skills.
• Attentiveness and patience for guests.
• Ability to obtain Responsible Alcohol and ServSafe certifications within 90 days.
• Ability to work irregular hours including nights, weekends and holidays.

Responsibilities

• Seat guests and manage seating chart; monitor venue activity.
• Assist guests with online ordering and to-go orders; ensure proper transport and readiness.
• Input accurate reservations and guest requests into a digital system.
• Greet guests and respond to inquiries in a timely, friendly manner.

Skills

Communication

Hospitality

Interpersonal skills

Math skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Description

Pay starting at $14.03 per hour plus tips | Requires flexibility to work various shifts

In our fast-paced Sports Bar, exceptional service is key. As a Host, you’ll provide a welcoming experience, work seamlessly with your team, and ensure every guest leaves happy. This role is perfect for someone passionate about hospitality and teamwork.

Below are some of the responsibilities as a Potawatomi Casino Hotel Host:

• Seats guests and manages the seating chart. Monitors venue activity to determine seating and dining flow. Handle high volumes of guest needs in an organized, efficient, and professional manner
• Assist guests with online ordering/Kiosks when placing to-go orders. Ensure Togo food transport is complete, clean, and ready for guests.
• Input accurate reservations and guest requests into a digital reservation system.
• Greet the guests with a friendly expression, respond to guests' inquiries and requests in a timely, friendly, and efficient manner

What you will love about us:

• Paid time off
• 401(k) retirement plan with company match
• Free onsite health clinic
• Free GED Program
• Affordable breakfast, lunch and dinner meal options in our employee dining room
• Free uniforms with in-house laundry service
• Discounted bus pass
• Free off-street parking
• Free or discounted tickets to area attractions, festivals, and events
• Paid training and advancement opportunities
• And more!

What you need:

• Excellent communication, hospitality, interpersonal and math skills.
• Attentiveness and patience for guest
• The ability to successfully achieve Responsible Alcohol and ServSafe certifications and City of Milwaukee bartender’s license within 90 days.
• The ability to work irregular hours and extended shifts, including late nights, early mornings, weekends, and holidays.

Even better if you have one or more of the following:

• A high school diploma or equivalent and 1 year of related experience.
• Responsible Alcohol and ServSafe certifications.
• Experience with point-of-sale (POS) systems.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.