Post Tracking System (PTS) Support Analyst

One Federal Solution; Washington (District of Columbia); On-site; USD 110,000 - 165,000; Full time

Job summary

One Federal Solution seeks a Post Tracking System (PTS) Support Analyst to provide analytical, operational, and technical support for the PTS. The role focuses on data integrity, user support, trend analysis, and reporting to enhance program effectiveness and decision-making.

Responsibilities include coordinating with stakeholders, developing data-driven reports, and assisting with operations and maintenance activities with ITD and the PTS contractor.

Qualifications

• Bachelor's degree required.
• Minimum 8 years of project, program management, or related experience.
• Minimum 5 years of analytical/support activities related to information systems, operations, or program support.
• Experience analyzing data and preparing reports, dashboards, or executive briefings.
• Strong analytical, organizational, and problem-solving skills.
• Experience validating data quality and maintaining data integrity.
• Excellent written and verbal communication skills.

Responsibilities

• Facilitate meetings, prepare agendas, document minutes, and track action items.
• Liaise with stakeholders to identify and resolve programming issues and security concerns.
• Review and improve security policies, procedures, and standards for physical security systems.
• Develop procedures for data collection, validation, analysis, and reporting in PTS.
• Conduct data quality reviews and prepare status reporting presentations.
• Coordinate O&M efforts with IT Division and PTS contractor.
• Provide guidance on PTS Onsite Handheld Devices setup and configuration.
• Create training materials and implementation documentation for PTS OHDs and Microsoft Intune.
• Track mobile device compliance and implementation efforts.
• Perform statistical reporting and trend analysis using PTS data.
• Track Help Desk issues and coordinate responses with HQ and regional teams.
• Validate information in PTS and develop data-driven reports.

Skills

Data analysis

Reporting

Stakeholder coordination

Project management

Communications

Data quality

Education

Bachelor's degree

Tools

Microsoft Office

ServiceNow

Job description

One Federal Solution is seeking a Post Tracking System (PTS) Support Analyst to support a Government Client by providing analytical, operational, and technical support for the organization's Post Tracking System (PTS). The successful candidate will help maintain data integrity, support system users, analyze operational trends, coordinate with stakeholders, and develop reports that enhance program effectiveness and decision-making.

Key Responsibilities

• Assist with facilitating meetings, preparing agendas, documenting meeting minutes, and tracking action items.
• Support liaison activities with internal and external stakeholders to identify and resolve programming issues, nuisance alarms, and physical security system concerns.
• Review and recommend improvements to security policies, procedures, and standards related to physical security systems.
• Develop and maintain procedures supporting the collection, validation, analysis, and reporting of data within the Post Tracking System (PTS).
• Conduct in-depth reviews of regionally supplied data to ensure data quality, consistency, and compliance.
• Coordinate data integrity reviews and prepare status reporting presentations.
• Coordinate Operations and Maintenance (O&M) efforts with the Information Technology Division (ITD) and PTS contractor.
• Provide guidance on the implementation, setup, and configuration of PTS Onsite Handheld Devices (OHDs).
• Develop written guidance, training materials, and implementation documentation for PTS OHDs and Microsoft Intune.
• Track mobile device compliance and implementation efforts throughout the organization.
• Conduct statistical reporting and trend analysis using Post Tracking System data.
• Track Help Desk issues, monitor ServiceNow trends, and coordinate responses with Headquarters and regional personnel.
• Validate information contained within PTS and develop data-driven reports utilizing system reporting functions.
• Gather and document requirements for Post Order Templates within PTS.
• Assist in preparing law enforcement and protective security information briefings for stakeholders.
• Prepare reports, executive briefings, presentations, and other project documentation supporting program objectives.

Required Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of 8 years of project, program management, or related professional experience.
• Minimum of 5 years conducting analytical and support activities related to information systems, operations, or program support.
• Experience analyzing data and preparing reports, dashboards, or executive briefings.
• Strong analytical, organizational, and problem-solving skills.
• Experience validating data quality and maintaining data integrity.
• Excellent written and verbal communication skills.
• Ability to coordinate activities across multiple stakeholders and organizational components.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Access.
• Ability to manage multiple priorities while meeting established deadlines.

Preferred Qualifications

• Experience supporting federal government information systems or operational support programs.
• Experience with ServiceNow or other enterprise ticketing systems.
• Experience supporting Microsoft Intune deployments or mobile device management.
• Experience developing standard operating procedures (SOPs), user guides, or training documentation.
• Experience performing statistical reporting and trend analysis.
• Familiarity with physical security systems or facility operations

About One Federal Solution

One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.