Post Tracking System Analyst — Data, Insights & Operations

One Federal Solution; Washington (District of Columbia); On-site; USD 110,000 - 165,000; Full time

Job summary

One Federal Solution seeks a Post Tracking System (PTS) Support Analyst to provide analytical, operational, and technical support for the PTS. The role focuses on data integrity, user support, trend analysis, and reporting to enhance program effectiveness and decision-making.

Responsibilities include coordinating with stakeholders, developing data-driven reports, and assisting with operations and maintenance activities with ITD and the PTS contractor.

Qualifications

• Bachelor's degree required.
• Minimum 8 years of project, program management, or related experience.
• Minimum 5 years of analytical/support activities related to information systems, operations, or program support.
• Experience analyzing data and preparing reports, dashboards, or executive briefings.
• Strong analytical, organizational, and problem-solving skills.
• Experience validating data quality and maintaining data integrity.
• Excellent written and verbal communication skills.

Responsibilities

• Facilitate meetings, prepare agendas, document minutes, and track action items.
• Liaise with stakeholders to identify and resolve programming issues and security concerns.
• Review and improve security policies, procedures, and standards for physical security systems.
• Develop procedures for data collection, validation, analysis, and reporting in PTS.
• Conduct data quality reviews and prepare status reporting presentations.
• Coordinate O&M efforts with IT Division and PTS contractor.
• Provide guidance on PTS Onsite Handheld Devices setup and configuration.
• Create training materials and implementation documentation for PTS OHDs and Microsoft Intune.
• Track mobile device compliance and implementation efforts.
• Perform statistical reporting and trend analysis using PTS data.
• Track Help Desk issues and coordinate responses with HQ and regional teams.
• Validate information in PTS and develop data-driven reports.

Skills

Data analysis

Reporting

Stakeholder coordination

Project management

Communications

Data quality

Education

Bachelor's degree

Tools

Microsoft Office

ServiceNow

Job description

One Federal Solution seeks a Post Tracking System (PTS) Support Analyst to provide analytical, operational, and technical support for the PTS. The role focuses on data integrity, user support, trend analysis, and reporting to enhance program effectiveness and decision-making.

Responsibilities include coordinating with stakeholders, developing data-driven reports, and assisting with operations and maintenance activities with ITD and the PTS contractor.