Post-Sales Solution Architect (LatAm)

Sumsub; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote-first work with flexible hours

Office or coworking access in some loc

Birthday holiday

Job summary

Sumsub is seeking a technically adept Solutions Engineer to guide customers through onboarding of software integrations. You will collaborate with customer engineering and product teams to translate requirements into robust implementations, while aligning customer feedback with internal product and engineering efforts.

Responsibilities include advising on deployment architectures, testing end-to-end integrations, and improving onboarding resources.

Qualifications

• 2+ years in a customer-facing technical role involving software architecture or third-party integrations.
• Strong knowledge of REST APIs, JSON payloads, and SQL for data querying.
• Experience testing APIs with Postman or curl and debugging web applications.
• Ability to write/adapt Python or Java scripts for testing, automation, or troubleshooting.
• Familiarity with HTML and CSS for diagnosing frontend or embedded-widget issues.
• Professional fluency in English, Portuguese, and Spanish.

Responsibilities

• Advise prospective and existing customers on deployment architecture and integration practices.
• Assess customer technical environments and recommend approaches using APIs, webhooks, and mobile or web SDKs.
• Test integrations end to end before launch, checking security requirements, compliance flows, and edge cases.
• Diagnose and resolve API payload, connectivity, and other integration issues.
• Share recurring customer feedback and platform limitations with product and engineering teams.
• Improve onboarding resources by contributing integration guides, code examples, and internal documentation.

Skills

REST APIs

JSON payloads

SQL

Postman

curl

Python/Java scripting

HTML/CSS

Kibana/Elastic Stack

English

Portuguese

Spanish

Tools

Postman

Curl

Browser developer tools

Kibana

Job description

Role overview

Guide customers through the technical onboarding of software integrations, from early architecture decisions to go-live validation. You will work directly with customer engineering and product teams, translating requirements into robust implementations while connecting customer feedback with internal product and engineering teams.

Responsibilities

• Advise prospective and existing customers on deployment architecture and integration practices.
• Assess customer technical environments and recommend approaches using APIs, webhooks, and mobile or web SDKs.
• Test integrations end to end before launch, checking security requirements, compliance flows, and edge cases.
• Diagnose and resolve API payload, connectivity, and other integration issues.
• Share recurring customer feedback and platform limitations with product and engineering teams.
• Improve onboarding resources by contributing integration guides, code examples, and internal documentation.

Requirements

• At least two years in a customer-facing technical role involving software architecture or third-party integrations, such as solutions engineering, technical integration, or advanced support.
• Strong knowledge of REST APIs, JSON payloads, and SQL for querying and validating data.
• Experience testing APIs with tools such as Postman or curl, and debugging web applications with browser developer tools.
• Ability to write or adapt Python or Java scripts for testing, automation, or troubleshooting.
• Familiarity with HTML and CSS for diagnosing frontend or embedded-widget issues.
• Experience querying logs and monitoring systems, including Kibana or the Elastic Stack, and professional fluency in English, Portuguese, and Spanish.

Benefits and work setup

• Remote-first work with flexible hours and optional office or coworking access in some locations.
• Time off includes a birthday holiday, 10 personal days annually, seven sick days without paperwork, and additional time around Christmas and New Year.
• Compensation is market-benchmarked and varies by confirmed work location.