Forward Deployed Engineer (Brazil)

whippy; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Whippy seeks an engineer to own the technical delivery of enterprise integrations, collaborating with customers and engineering teams to connect their systems with AI-enabled workflows.

You will design robust data flows, manage authentication and retries, and improve observability while turning recurring needs into reusable connectors. This is a remote role with overlaps to US customers, based in Brazil.

Qualifications

• 2+ years of software engineering, consulting, or customer-facing engineering experience.
• Strong backend fundamentals and PostgreSQL experience.
• Experience integrating third-party systems in production.
• Understanding of distributed system practices—idempotency, retries, asynchronous processing and error handling.
• Ability to debug production systems under time pressure and explain technical trade-offs.
• Comfort taking ownership and working through ambiguous requirements.

Responsibilities

• Deliver end-to-end integrations across CRM, ATS, telephony and internal systems.
• Design dependable data flows with authentication, rate limits, retries and other failure cases.
• Investigate and resolve production issues involving APIs, webhooks and asynchronous workflows.
• Improve deployment logging, monitoring and observability.
• Turn unclear customer needs into technical designs, and convert repeated solutions into connectors or internal tools.
• Share lessons from deployments with product and engineering teams to improve the platform.

Skills

Backend development

APIs

Relational databases

Distributed systems

Production debugging

Ownership mindset

Customer-facing engineering

Telephony (nice to have)

Event-driven systems (nice to have)

Webhook architectures (nice to have)

AI workflows exposure (nice to have)

Tools

PostgreSQL

Job description

Role overview

Own the technical delivery of enterprise integrations, working directly with customers and engineering teams to connect their systems with AI-enabled communications workflows. The work spans APIs, databases, telephony and asynchronous processing, with a focus on reliable production deployments and turning recurring customer needs into reusable platform capabilities.

Responsibilities

• Deliver integrations end to end across customer relationship management, applicant tracking, telephony and internal systems.
• Design dependable data flows and handle authentication, rate limits, retries and other failure cases.
• Investigate and resolve production issues involving APIs, webhooks and asynchronous workflows.
• Improve deployment logging, monitoring and observability.
• Turn unclear customer needs into technical designs, and convert repeated solutions into connectors or internal tools.
• Share lessons from deployments with product and engineering teams to improve the platform.

Requirements

• At least two years of software engineering, technical consulting or customer-facing engineering experience.
• Strong backend fundamentals and experience with APIs and relational databases such as PostgreSQL.
• Experience integrating third-party systems in production.
• Understanding of distributed system practices such as idempotency, retries, asynchronous processing and error handling.
• Ability to debug production systems under time pressure and explain technical trade-offs clearly.
• Comfort taking ownership and working through ambiguous requirements.

Nice to have

• Experience with telephony, event-driven systems or webhook architectures.
• Exposure to AI workflows, automation or large language model integrations.
• Experience working directly with enterprise customers.

Benefits and work setup

Full-time, remote role based in Brazil, with working hours that overlap with US customers.