Post-Sale Specialist, Mortgage Servicing & Compliance

CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Short-term Disability

Employee Assistance Program

Wellness Program

Job summary

CrossCountry Mortgage, LLC seeks a Post-Sale Specialist to support RoundPoint Mortgage Servicing LLC. The role manages post-foreclosure sale activities, overseeing deeds, third-party fund applications, evictions, and the FHA Second Chance process.

You will coordinate with attorneys, vendors, and internal teams to meet timelines and regulatory requirements. The candidate will monitor work queues, escalate delays, and drive timely completion of post-sale activities while ensuring quality and

Qualifications

• 3+ years of Foreclosure/Post Sale experience.
• 3+ years of GSE servicing experience.
• 3+ years of GNMA servicing experience.
• LoanSphere and MSP experience, preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Maintain complete oversight of all post-foreclosure sale activities for assigned accounts, ensuring timely and accurate completion of required functions.
• Monitor deed recording activity to ensure deeds are recorded within established timelines and requirements.
• Identify, research, and resolve issues related to deed vesting, recording, and other post-sale title requirements.
• Monitor assigned accounts for required third-party fund applications and ensure appropriate follow-up and completion.
• Handle end to end eviction monitoring and oversight.
• Coordinate with auction vendors on the FHA Second Chance process for applicable accounts, ensuring required actions are completed timely and in accordance with established guidelines.
• Manage and utilize workflow reports to prioritize accounts, drive timely action, and ensure adherence to established post-sale timelines.
• Monitor and manage exception reporting to identify outstanding, aging, or at-risk accounts and drive appropriate resolution.
• Proactively identify process gaps, delays, and performance concerns and elevate issues as appropriate.
• Maintain accurate and timely documentation of post-sale activities, actions taken, and account status.
• Collaborate with foreclosure attorneys, auction vendors, internal business partners, and other third parties to resolve issues and improve post-sale performance.
• Monitor attorney and vendor performance against established service levels, timelines, and quality expectations.
• Ensure all post-sale activities are performed in accordance with applicable investor, regulatory, contractual, and company requirements.
• Adhere strictly to departmental and company policies, always maintaining compliance.
• Perform additional duties as assigned by management.

Skills

Communication

Customer service

Time management

Tools

LoanSphere

MSP

Job description

CrossCountry Mortgage, LLC seeks a Post-Sale Specialist to support RoundPoint Mortgage Servicing LLC. The role manages post-foreclosure sale activities, overseeing deeds, third-party fund applications, evictions, and the FHA Second Chance process.

You will coordinate with attorneys, vendors, and internal teams to meet timelines and regulatory requirements. The candidate will monitor work queues, escalate delays, and drive timely completion of post-sale activities while ensuring quality and