Post-Order AI PM: Fan Experience & Ops Transformation

Pantera Capital; San Francisco (CA); On-site; USD 169,000 - 250,000; Full time

Job summary

Gametime in the United States is seeking a Product Manager for Post-Order UX & AI Automation to own the roadmap reducing contact rate and cost to serve while boosting fan satisfaction. You’ll shape post-purchase communications, delivery reliability, and AI-powered self-service, collaborating with Fan Operations, Engineering, Data, and Trust & Safety.

Role supports multiple titles—Senior, Staff, or Principal PM—and emphasizes hands-on execution to multi-quarter strategy, with a focus on

Qualifications

• Experience shipping AI or LLM-powered features in a support context.
• Data-driven with SQL/analytics to diagnose post-purchase issues.
• Strong cross-functional partnership with Ops, Engineering, Data, Trust & Safety.
• Experience owning post-purchase experience in a marketplace.

Responsibilities

• Own post-order communications and messaging after purchase.
• Improve ticket delivery experience and reduce complaints.
• Build fan-facing AI self-service tools.
• Create agent-assist and internal tooling for Fan Operations.
• Drive CSAT improvements across the post-order journey.
• Lower cost to serve as volume grows with balanced automation.
• Own a roadmap linked to contact rate, CSAT, and cost to serve.

Skills

Cross-functional partnership

SQL

Analytics

Tools

SQL

Job description

Gametime in the United States is seeking a Product Manager for Post-Order UX & AI Automation to own the roadmap reducing contact rate and cost to serve while boosting fan satisfaction. You’ll shape post-purchase communications, delivery reliability, and AI-powered self-service, collaborating with Fan Operations, Engineering, Data, and Trust & Safety.

Role supports multiple titles—Senior, Staff, or Principal PM—and emphasizes hands-on execution to multi-quarter strategy, with a focus on