Customer Service Representative

West Shore Home; Lexington, Northern (KY, KY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referral 프로그램

Paid training

Job summary

West Shore Home is seeking a Customer Service Specialist at our Lexington, KY location to deliver a high-quality customer experience, coordinate post-install service needs, and schedule appointments. You’ll work directly with customers, resolve issues, and support a fast-paced remodeling business.

The ideal candidate will have strong communication skills, be organized, and able to manage multiple tasks while delivering timely updates and exceptional service. Paid training and benefits offered.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Job description

Posted Friday, August 14, 2026 at 4:00 AM

Position: Customer Service Specialist

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?

West Shore Home is hiring a Customer Service Specialist to support our Lexington branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.

What You’ll Do

• Handle inbound and outbound customer calls


• Assist customers with post-installation service requests


• Schedule service appointments and coordinate necessary follow-up


• Order replacement parts through manufacturers when needed


• Communicate schedule updates and service timelines to customers


• Escalate urgent customer concerns to branch leadership when appropriate

What We’re Looking For

• Strong communication and customer service skills


• Ability to work independently and stay organized


• Positive, solution-oriented mindset


• Comfortable managing multiple tasks in a fast-paced environment


• Previous customer service experience preferred


• $20-$24/hour


• Paid training


• Medical, Dental, and Vision insurance


• 401(k) with company match


• PTO and paid holidays


• Employee discounts and referral program

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,500 employees.

We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.

#CorpNM

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.