Post-Closing Quality Assurance Analyst

Truist Financial; Richmond (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Truist Financial is seeking a quality reviewer for regular, full-time work in the United States. The role focuses on comprehensive quality reviews with emphasis on operational risk management, internal controls, and mortgage documentation.

You will support leadership through training and oversee data integrity and quality trends in daily to monthly cycles. Responsibilities include evaluating performance against quality standards, reporting final risk assessments, and collaborating with

Qualifications

• Bachelor's degree or equivalent work experience and 2 years work experience in a back office operations area
• Strong understanding of mortgage documentation
• Ability to support multiple tasks with varying levels of complexity
• Excellent interpersonal, leadership, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Detail-oriented, motivated and able to function in a team environment
• Keen attention to detail and ability to quickly comprehend information
• Proficiency in basic computer applications (Microsoft Office)

Responsibilities

• Perform reviews (daily, weekly, monthly) to evaluate individual performance against internal quality standards
• Identify and rate production quality issues
• Provide a final summary report to leadership after IQR and management assess final risk ratings
• Assist leadership with training programs targeted toward department needs or individual teammate issues
• Support post closing with additional resources
• Work with origination partners to improve processes using data from Feedback loop

Skills

Interpersonal skills

Leadership

Analytical skills

Problem solving

Attention to detail

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Truist Financial is seeking a quality reviewer for regular, full-time work in the United States. The role focuses on comprehensive quality reviews with emphasis on operational risk management, internal controls, and mortgage documentation.

You will support leadership through training and oversee data integrity and quality trends in daily to monthly cycles. Responsibilities include evaluating performance against quality standards, reporting final risk assessments, and collaborating with