Post Closing Quality Control Analyst

Truist; Richmond (VA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid vacation and sick leave

Paid holidays

Job summary

Truist is seeking a quality reviewer specializing in operational risk management within a back-office setting in Richmond, VA. You will perform comprehensive quality reviews, analyze data integrity, and report risk findings to leadership, supporting continuous improvement initiatives.

The role emphasizes collaboration with origination partners, adherence to state guidelines, and effective communication across teams. Regular, on-site work with standard banking hours applies.

Qualifications

• Bachelor’s degree or equivalent work experience and 2 years in back office operations.
• Strong understanding of mortgage documentation.
• Ability to support multiple tasks with varying levels of complexity.
• Excellent interpersonal, leadership, analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Detail-oriented and able to work in a team.
• Proficient in basic computer applications such as Microsoft Office.

Responsibilities

• Perform reviews (daily, weekly, monthly) to evaluate performance against quality standards.
• Identify and rate production quality issues overall.
• Provide a final summary report to leadership after discussing risk ratings.
• Assist leadership with training programs targeted to department needs or teammate issues.
• Support post closing with additional resources.
• Work with origination partners to improve processes using data from Feedback loop.

Skills

Interpersonal skills

Leadership

Analytical skills

Problem-solving

Verbal and written communication

Detail-oriented

Multitasking capability

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Perform comprehensive quality reviews with a focus on operational risk management, internal manual controls, state guidelines and product specific internal overlays. Assists segment leadership in providing meaningful input though comprehensive reviews and oversight of data integrity and documenting quality trends.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Perform reviews (daily, weekly, monthly) to evaluate individual performance compared to internal departmental quality standards.
2. Identify and rate any production quality issues overall.
3. Provide a final summary report to leadership once IQR and department management discuss and assess final risk ratings.
4. Assist leadership with training programs targeted toward department needs or individual teammate issues.
5. Support post closing with additional resources.
6. Work with origination partners to improve processes utilizing data from Feedback loop

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree or equivalent work experience and 2 years work experience in a back office operations area
2. Strong understanding of mortgage documentation
3. Ability to support multiple tasks, with varying levels of complexity, importance and involvement
4. Excellent interpersonal, leadership, analytical and problem-solving skills
5. Excellent verbal and written communication skills
6. Detail-oriented, motivated and function well in a team environment
7. Must exhibit a keen attention to detail and the ability to quickly comprehend information
8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

1. Previous closing/post-closing experience

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting/Standing/Walking/Bending/Lifting
Sitting
Constantly (More than 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

The annual base salary for this position is $65,000 to $70,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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