Post-Closing Quality Assurance & Risk Analyst

Socket.dev

Richmond (VA)

On-site

USD 65,000 - 70,000

Full time

8 days ago

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Job summary

Truist Financial Corporation in Richmond, VA is seeking a Quality Assurance Analyst to perform comprehensive quality reviews with a focus on operational risk management, internal controls, and adherence to state guidelines. You will assist segment leadership by providing meaningful input, oversee data integrity, and document quality trends.

The role requires collaboration with origination partners to improve processes using feedback data.

Qualifications

Bachelor's degree or equivalent work experience and 2 years work experience in a back office operations area.
Strong understanding of mortgage documentation.
Ability to support multiple tasks with varying levels of complexity.
Excellent interpersonal, leadership, analytical and problem-solving skills.
Excellent verbal and written communication skills.
Detail-oriented, motivated and team-focused.
Keen attention to detail and ability to quickly comprehend information.
Proficiency in basic computer applications, such as Microsoft Office.

Responsibilities

Perform reviews (daily, weekly, monthly) to evaluate individual performance against quality standards.
Identify and rate production quality issues.
Provide final summary reports to leadership after discussions on risk ratings.
Assist leadership with training programs targeted toward department needs.
Support post-closing with additional resources.
Work with origination partners to improve processes using feedback data.